Set Unclaimed Items to Missing from Picklist in Leap
Add a "Missing" button to the action headers above the items in the Unclaimed tab of the picklist in Leap.
Idea Value
When staff open the unclaimed list and pull items off the hold shelf, they have no direct way to handle items missing from the shelf. Rather than having to use a lengthy work around, it would be more efficient if staff could change the item circ status from within the Unclaimed tab.
Currently staff have to copy the barcode to check in the missing item (by logging in as the assigned branch - something they may not have permission to do) to change the status to Available before resetting it to Missing (which has to be done in the desktop client), it would save staff time, trouble, and possibly passing the issue up to supervisory staff to set the item to Missing from within the picklist.
Additionally, any process that requires checking in an item that is not actually in hand creates a false and potentially misleading transaction trail.
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Eleanor commented
We're a consortium and are currently working to clean up a long backlog of unclaimed holds. This might be helpful in preventing us from getting to the point where we have hundreds of unclaimed holds in the first place. Plus, the majority of our staff don't have permission to log in at multiple branches, so they're not even able to do the workaround Eleanor described.