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  1. (SMS - Cirriusimpact) Allow for Almost Due / Auto-renew to patrons by phone

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    UNDER REVIEW  ·  4 comments  ·  ILS - Polaris » Customer Relationship & Account Management  ·  Admin →
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    Kathleen Weiss commented  · 

    If you use a third-party service like MessageBee or Shout Bomb to deliver your text notices, Polaris must FTP export your notices to the third-party (or something similar).

    Polaris considers auto-renewals "reminders" not "notices" so they are not included in the FTP export that you set up through SA. This means there's no good way to shut off their export from System Administration. Patrons wind up with double auto-renewal notices - one from the third-party and another from Polaris.

    I'd like the ability to include auto-renewals in FTP export from System Administration to prevent sending double texts to our patrons.

    Kathleen Weiss supported this idea  ·