Settings and activity
4 results found
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6 votes
This idea will be reviewed by the product management team for consideration in an upcoming release.
An error occurred while saving the comment 
Karen Davis
supported this idea
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6 votes
This idea will be reviewed by the product management team for consideration in an upcoming release.
An error occurred while saving the comment Karen Davis
commented
Providing equity of services is important. Utilizing autorenewal has had the unintended consequence of our customers being less aware of their true due dates. The courtesy notice allows customers to be aware of items that did not get renewed for whatever reason and know that they are due before they go overdue.
Karen Davis
supported this idea
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7 votes
This idea will be reviewed by the product management team for consideration in an upcoming release.
An error occurred while saving the comment Karen Davis
commented
If customers run into an issue while calling into IPA, having to hang up and look up an additional number to call will be frustrating. Being able to reach a library staff member while in IPA is great customer service.
Karen Davis
supported this idea
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20 votes
The product manager will review this idea for possible inclusion in a future release.
An error occurred while saving the comment Karen Davis
commented
This would be such an improvement in customer service!
Karen Davis
supported this idea
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I was surprised to learn that daily metrics weren't available with IPA. It's not even something I thought to ask about considering keeping statistics on everything is now ubiquitous. Seeing daily calls helps us to see trends in use as well as connections with other library services.