Situations where the discovery layer is providing different information to the patron than the ILS is providing to staff are particularly challenging. Since we still have a large number of patrons who access account information over the phone with us, this also puts those patrons at a disadvantage and significantly increases the likelihood that they'll have a frustrating experience of traveling to pick up holds that are not ready.
Jennifer Welsh
supported this idea
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Situations where the discovery layer is providing different information to the patron than the ILS is providing to staff are particularly challenging. Since we still have a large number of patrons who access account information over the phone with us, this also puts those patrons at a disadvantage and significantly increases the likelihood that they'll have a frustrating experience of traveling to pick up holds that are not ready.