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5 results found
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45 votes
This idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
Jennifer Welsh supported this idea ·
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13 votes
Jennifer Welsh supported this idea ·
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9 votes
Jennifer Welsh supported this idea ·
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10 votes
Jennifer Welsh supported this idea ·
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25 votes
The product team will review this idea for consideration for a future release.
An error occurred while saving the comment Jennifer Welsh supported this idea ·
Situations where the discovery layer is providing different information to the patron than the ILS is providing to staff are particularly challenging. Since we still have a large number of patrons who access account information over the phone with us, this also puts those patrons at a disadvantage and significantly increases the likelihood that they'll have a frustrating experience of traveling to pick up holds that are not ready.