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  1. Time to Holdshelf Delay Period Not Reflected in SDA Holds Status

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    3 comments  ·  ILS - Sierra » Circulation, Access Services & Fulfillment  ·  Admin →
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    Jennifer Welsh commented  · 

    Situations where the discovery layer is providing different information to the patron than the ILS is providing to staff are particularly challenging. Since we still have a large number of patrons who access account information over the phone with us, this also puts those patrons at a disadvantage and significantly increases the likelihood that they'll have a frustrating experience of traveling to pick up holds that are not ready.

    Jennifer Welsh supported this idea  ·