This enhancement is critical for maintaining trust and communication with our patrons. Email notices for hold pickups, due dates, and overdue items are an essential part of our library services. When these messages are blocked—either by spam filters or accidental flags—patrons are left in the dark, and we have no way to resolve the issue on our end.
Not being able to restore service to affected patrons creates frustration, missed pickups, and a negative library experience. This isn't just a technical glitch—it’s a service disruption that directly impacts access.
Please prioritize this fix so we can reliably communicate with our patrons and restore a basic but essential part of library operations.
Gabrielle Esposito
supported this idea
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This enhancement is critical for maintaining trust and communication with our patrons. Email notices for hold pickups, due dates, and overdue items are an essential part of our library services. When these messages are blocked—either by spam filters or accidental flags—patrons are left in the dark, and we have no way to resolve the issue on our end.
Not being able to restore service to affected patrons creates frustration, missed pickups, and a negative library experience. This isn't just a technical glitch—it’s a service disruption that directly impacts access.
Please prioritize this fix so we can reliably communicate with our patrons and restore a basic but essential part of library operations.