we need to have back end admin access to something like this. very critical.

Email notices are critical communications from libraries to our patrons regarding their accounts, items on hold, etc.... Many patrons do not use text messaging and rely on email for communication. It is untenable that this issue is taking so long to be resolved in this day and age!
Please address this matter promptly - thank you.

Patrons really need to be able to "unblock" emails that may have been blocked by accident. It is really unfair because patrons may not realize that there is no road back!

This issue is resulting in patrons becoming unable to receive email notices about their library accounts. Patrons rely on these emails to pick up their hold items within the allowed time. They do not use text messaging and do not want to receive robocall notifications. If a patron does not receive notification that their hold item has arrived, it results in extra staff work trying to contact them by other means. It also delays efficient circulation of in-demand items. It is critical that those items continue moving through our system without extended delays sitting on a hold shelf.

Clearly this is a critical priority to all libraries as evident by the massive amount of responses over the last two days.

I previously voted on this many many months ago. I'm adding this comment now because I think it's important to note that this is not an enhancement request and it shouldn't be treated as such. This is a flaw in the system and should be treated like a bug request. The "idea" has been under review for 8 months now. I believe many of us would appreciate more communication on what is being done about this bug.

Email notices are a primary function of the ILS. LX Starter was implemented without the ability for us to remove emails from the suppression list, resulting in patrons unable to receive any notices from us. I have personally spoke with patrons who the system says they marked it as spam, and they insist they never did-- leading me to believe some email providers have filtered these as spam. So for some patrons, due to no fault of their own, are unable to receive any notices without needing to create a whole new email just for library notices-- that's not a reasonable request to ask of patrons.

I urge the Innovative team to please address this ASAP.

I request that you prioritize fixing this issue affecting emailed notification deliverability to our patrons. Certain email addresses are listed on LX Starter's account's suppression list, resulting in bouncebacks. Additionally, our emails are being classified as spam for some recipients. The recipient patrons may have mistakenly marked it as spam. I understand there is currently no way we can move them back on our own.
We kindly request immediate removal of our patrons' email addresses from the suppression list, as well as any necessary adjustments to ensure our emails are not marked as spam. These emails are vital for communication with our patrons, and their proper delivery is essential. We need to keep our patrons happy! Thank you for your attention to this matter.

The ability of our patrons to receive email notifications for holds, overdue notices, and renewals is critical to our patrons' satisfaction. There must be a way to ensure that all patrons receive timely notices.

Restoring a relied upon service, such as notification of holds should be on the highest of priorities.

Requested titles are the most in demand items of the collection - ANY delay in this process or interruption in service is a critical issue that needs to be addressed as a critical crisis mitigation rather than an enhancement.

This is critical, any disruption of critical services such as email notification to patrons' is frustrating and needs to be corrected quickly.

Without the ability to remedy an unwarranted block on sending emails to certain patrons, they are bound to miss important account information, such as holds ready for pickup, leading to delayed or cleared holds, which would likely be called back again when the patron learns of the missed hold. Besides the obvious impact on patrons, this also increases the number of items going through our transit system, which almost certainly carries a noticeable cost to our library system. We literally cannot afford to waste vital resources because of an email issue.

As the ILS admin in a medium-sized public system, I rarely hear from or interact directly with patrons. But when the patrons aren't notified to pick up holds or receive a bill in the mail but never received an overdue notice, those issues are escalated directly to me and each case is time-consuming to research. We are not using LX Starter yet for other reasons, but reading through this request and these comments, I can't imagine there would be adequate time to devote to troubleshooting email delivery issues.

The ENTIRE REASON for us wanting to move to LX starter is to deal with the spam bans. Without this change it is just trading one bad situation for another.

We have avoided signing up for for LX Starter because of this massive issue. If it is resolved, we would be excited to use the project.

This has become a critical issue for New York Public Library as well with so many patrons reporting they mistakenly identified LX emails as spam. With no option to unblock the email address, we are left with a terrible customer service experience in asking our patrons to generate additional email accounts to support getting notifications.

The current game of chicken we are playing with AI influenced email categorization of spam in this situation makes it untenable. We need more control to rectify the reality of this situation that is otherwise out of our control and potentially compromising service to ALL patrons.

Our patrons rely heavily on this notification service - please fix this glitch as soon as possible.

I would like to suggest an interim fix. A service committment. Understanding, this would not be immediate, perhaps a daily dump to amazon, but at least a hope for patrons who are stuck without access to notifications.

This needs to be addressed ASAP to save our patrons the aggravation of losing a valuable notification tool.

We need a designated method to fix a mistake and remove emails that have accidentally got on these lists.