Procedure to handle suppression list
One of our recent bounceback emails mentioned our patron's email address is on "our" Amazon SES account's suppression list. If we were a private/independent entity we could access and edit this list. However, LX Starter is the owner of the account and we have no access to it or the list.
My support ticket response noted there is no "designed method" in place to handle removing email addresses from this list. Thus, the only way to fix this right now is for our patron to register a new email address with us (if they want to receive email notifications). We have a few patrons now on this list, some due to accidentally complaining that our emails were spam.
Please address this in the next round of development! Ideally we would be able to access the list ourselves, but if not, there should be a procedure on LX Starter's end to allow for email addresses to be removed from the list. Thanks!
Here is more information from the link provided by Amazon:
The Amazon SES account-level suppression list was introduced so that customers can create and control their own suppression list and manage their reputation, thus, your account-level suppression list applies to your account only. The account-level suppression list interface in the SES console provides an easy way to manage addresses in your account-level suppression list, including bulk actions to add or remove addresses...your account uses the account-level suppression list by default for both bounces and complaints.