80 results found
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branch level notice messaging in LX Starter
LX Starter should include branch level notice customization for all types of notices - holds, almost due, overdue, billing.
Idea Value:
This would give libraries the ability to strategically message different customer groups.At our library, this branch level feature is currently available in the Polaris ILS. We have a branch that offers delivery services for holds and we used the custom messaging for this purpose. Now that we are on LX Starter, the default message that works for most of our branches (come pick it up) does not work for this branch (it will be delivered on...).
6 votes -
LX Starter method to remove email addresses from suppression list
Create a method for LX Starter to remove email addresses from the suppression list or any way a patron can remove themselves from the email suppression list.
3 votes -
2 Factor Authentication for LX Starter
Users with Super Admin or Consortium Super Admin roles will have the option to enable 2 factor authentication for all users or no users.
When 2 factor authentication is enabled, it will require all users to go through an additional security step in order to login (for example: entering a code sent to the user's email address).
5 votes -
Mask Patron Barcodes in LX Starter
Mask all patron barcodes throughout LX Starter.
Only Super Admin, Admin, and Consortium level user roles can unmask the barcode while viewing a patron record.
For all other roles barcode will remain masked and there will be no way to unmask it.
5 votes -
Allow the update of the contact method when editing an email of a hard bounce that has changed the method to phone.
When updating a patron email with a hard bounce, allow the contact method to be changed back to email.
4 votes -
Add templates accessible by consortia libraries
In addition to adding an option to send notices consortia-wide, it would also be helpful to be able to create notice templates for consortia members that could be lightly customized by each library.
7 votes -
LX Starter More options for Bounced Emails
Would be nice to have the option to set parameters for hard bounced emails in LX Starter. For example, set the note in the patron record to a blocking note and check the exclude from email notices box to avoid repeated hard bounces of the same email. This would save staff time.
9 votes -
Procedure to handle suppression list
One of our recent bounceback emails mentioned our patron's email address is on "our" Amazon SES account's suppression list. If we were a private/independent entity we could access and edit this list. However, LX Starter is the owner of the account and we have no access to it or the list.
My support ticket response noted there is no "designed method" in place to handle removing email addresses from this list. Thus, the only way to fix this right now is for our patron to register a new email address with us (if they want to receive email notifications). We…
52 votes -
Send a daily summary of Notice Activity
Currently, I look at Notice Activity for each day to track how many notices of each type are sent, delivered, bounced, etc. I record this in excel for reference.
It would be wonderful to receive a daily report of activity by email or to be able to schedule a report to be emailed at a desired interval (ie. daily/weekly/monthly).
11 votes -
Consortia Notices critically needed in LX Starter
Help your consortia friends and vote - please!
In Sierra consortia have the ability to send notices across all locations. This is a critical service used daily. Large consortia that spread across large geographical areas use system holds to meet local demand. This means a patron may have a title that has been provided by a library they never stepped foot in or may not even heard of. Seeing an email that hails from an unkown entity looks like spam. A message from the library system has a fighting chance of getting opened.
Consortia use central messaging for courtesy notices…
30 votes -
link back to ILS for notice settings not included in LXStarter
Something in LXStarter that might direct staff back to the ILS to troubleshoot or update things not handled directly by LXStarter... for instance the Notices function in Sierra, that determines which notices the ILS will queue up/run.
Just as a prompt to ensure staff adding or updating notices will know to check that system function during troubleshooting before escalating and sending in a support ticket.
Like a pop when you publish a notice... Check ILS Notices to ensure this notice is Enabled and Scheduled.
5 votes -
Better invite for staff that is customizable by customer
Particularly important to consortia who have many staff to onboard...
It would be great to customize the staff login welcome with links to documentation, local contacts and urls.
4 votes -
Remove the clutter and prioritize the view
LX starter provides more notice templates than any libray likely uses.
At the Super Admin view, you should be able to supress view access to sites for all templates that are not supported by loan rules and or local polices.
At the site Admin the same should be available - the site admin should be able to suppress the menu items that are not relevant
All staff should be ablet to organize their own menu view of templates, or default to the edit date.
9 votes -
Create a different template for repeat bills
Add the ability to create a template specifically for repeated bills. This would allow us to send a different message for a reminder bill than what we sent in the original bill. This is would be similar to how we are able to create different templates for 1st, 2nd, 3rd etc Overdue Notices.
13 votes -
Add Merge Tag to show sample of how hold is filed on shelf
For enhanced privacy, we have configured Polaris Hold Tag to file patron holds under 2 characters of last name, first initial(s) and then last 4 digits of barcode number. We would love to have a merge tag that can pull in the "Hold Tag" template from Polaris that we can title "Filed Under" so patrons will know in advance what information they will need to locate their hold on our shelf.
6 votes -
Add notices for Interlibrary Loan
Add notices for Interlibrary loan to LX Starter. Patrons are commonly ignoring ILL pickup notices. A flashier email might grab their attention.
10 votes -
Social Media Icons
A few suggestions:
1) Allow customizable colors using the swatch in 'Icon Type' so we can better match our theme
2) Remove the Tinder icon
3) Add a Podcast icon3 votes -
Patron Expiration Date Merge Tag
We'd like to be able to add the expiry date into some of our notices to help patrons be more proactive with their account management.
13 votes -
resend notices
The ability to retry sending a notice after you update an email address. I deal with student patron records. We send all notices to the students email accounts - however, after they are no longer a student there student email is shut off. However, many if not all of them have alternative email addresses in their student records. So we could resend the notice to the alt-email.
13 votes -
Ability to upload fonts
Ability to upload fonts under Library Settings, same as images and colours.
12 votes
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