579 results found
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Save patron name when deleted on holds to action
- Patron has a held item
- Held item is cancelled
- Then the patron record is deleted
- The hold on the holds to action will have no patron name shown.
This means that staff have no real way to know where their hold is on the hold shelf (holds are arranged on the shelf by patron name) to be removed. This was originally entered as a bug, but it was closed as a bug because it was working as designed.
1 vote -
Improve usability of Collections and Mat Types fields when searching the PowerPAC
Specifically, in 7.7, in the options to display facets within the Administration Explorer: Dashboards: Narrow Your Search & Related Searches, allow the opportunity to display the checkboxes for the Collection Codes and/or Mat Type for an improved patron experience.
Many of our patrons prefer the PowerPAC experience (over Vega Discover Premium), and they would like to search within our specific collections. When they use the "More Search Options" feature, the viewable area per section is only four items, and scrolling is challenging. Depending on the screen size and text/accessibility settings, one facet could use a significant portion of the screen,…1 vote -
Provide Payment Type Edit option after submission
When we apply customer payments in Polaris, staff select payment type from a customer (cash/check/CC). Payment type is recorded in payment reports to reconcile our credit card statements each month. Sometimes a person will mistakenly record a payment as cash when it should have been CC. Once recorded, a mistakenly selected payment type cannot be corrected in Polaris. It would save significant time if an edit/correction option was available.
1 vote -
mobile hotspot
This may not be the correct place for this. If so I apologize. I am gonna post it on the Phoenix CCC page as well.
We have a customer here who is down on the Mobile Hotspot queue. I have noticed that several of the people above him on the queue currently have hot spots checked out already. It doesn't seem fair that those customers will get to have their hotspots potentially another three weeks before this other customer gets to borrow it. Can there be some sort of limit set to not allow for simultaneous holds and checkouts for…
2 votes -
Add a permission to allow/prevent staff member override a hold and check out a Held item to a different patrony
Currently, Polaris allows all staff members to override a hold and check out a Held item to a different patron. We need a System Administrator (SA) permission to control this functionality. Our preference is to prevent staff from overriding holds, ensuring items are always checked out to the requesting patron.
1 vote -
Accessibility Needs for Leap Patron Registration
This is occurring in the Leap patron registration section. For accessibility purposes some of our staff tab through the patron registration and when hitting the zip code field and entering the zip, the select a city pop up box will appear showing multiple cities connected to that zip. The default spot for the tab to be at when this window appears is on the ok button, meaning none of the radio buttons have been selected yet. Then you must shift + tab and forward tab to eventually get to a radio button being highlighted. You can click the space bar…
3 votes -
New tabs from find tool in Leap
One piece of feedback we've gotten is that staff members who are used to the client miss the ability to open and rearrange a bunch of windows from the find tools (for side-by-side comparison, or just for managing workflows). We're wondering if this experience could be recreated by allowing the option to open multiple results in new tabs from the find tool in Leap.
7 votes -
Comprehensive Audit Trail for System Administration Changes
Implement a detailed and accessible audit log for all configuration changes made within the Polaris ILS System Administration (SA) and "adjacent" modules.
Description of the Problem
The Polaris ILS lacks a granular, searchable audit trail for System Administration changes. This makes it difficult to determine who made a specific change, when it occurred, and what the previous setting was. This ambiguity hinders troubleshooting when a configuration error occurs, complicates training, and reduces accountability.
Proposed Solution
A comprehensive, transaction-based audit log that automatically records the following data for every saved change in the SA module:
Timestamp: The precise date and time…
20 votes -
Prevent patron's with expired cards from placing holds
Currently, our patrons can still place holds when their card is expired and then come in to get their hold and don't realize they need to verify their address so we can renew their card. Blocking patrons from placing holds until their card has been renewed and giving them a pop-up explaining that their card has expired, would be great.
5 votes -
Block non-owning libraries from waiving fines
It'd be nice if fines could be ineligible for being waived by staff from any library other than the owning library. In our consortia staff can waive any fine regardless of how much it is and what library it's from, this also goes for lost and damaged items on a patron's card. This can lead to staff just waiving fines that they shouldn't be waiving, or accidentally paying out lost/damaged items for another library, which we aren't supposed to do. Similar to how staff from other libraries can't update item details like call number, etc. for an item that doesn't…
3 votes -
Verify patron email address and phone number
Incorrect email addresses and phone numbers in patron records cause hold and overdue notices to fail. This results in a negative patron experience and requires wasted staff time for troubleshooting and manual data correction. Polaris should behave like other systems and verify contact information before using it.
When an email address is entered into a record, the system will send a message with a verification link. After the patron clicks the link, the email's status in the ILS will change from "Unverified" to "Verified". A visual indicator will show the verified status to both staff and patrons.
This function will…
14 votes -
Service Name Logging in PatronValidate API
This proposal outlines an extension to the Patron Validation API to include an optional serviceName parameter. When provided, this value will be recorded in the Integrated Library System (ILS) transaction log, allowing us to track which service initiates each patron validation request.
Currently, the ILS transaction log records patron validations without capturing which service initiated the request. This lack of context makes it difficult to analyze traffic from third-party services (e.g., OverDrive, Hoopla) or internal applications, troubleshoot validation spikes, and make informed decisions about service contracts and resource allocation.
The proposed solution is to modify the Patron Validation API to…
10 votes -
Add a note when declaring an item lost on a customer account
When declaring an item lost on a customer account, there is no way to add more to the note on the resulting lost item charge. All that is in the note field is "Declared Lost". It is sometimes important to give more context to the charge and that is why being able to add a note would help!
8 votes -
Eliminate the barcode requirement for placing holds on on-order multivolume set records and serials
At this time, holds on the serials and multivolume set records are not functioning in an efficient manner when the title is not under serial control. Examples include manga, college guides, or test prep guides. In PowerPAC and Leap, patrons and staff cannot place volume level holds when the associated item is on order and does not have a barcode. It is not part of the staff's normal workflow to add a barcode to on-order items until the physical item arrives at the library. As long as a volume is in the volume field, Polaris should be able to identify…
39 votes -
Provide ability to edit payment method in Polaris patron accounts after submission
Sometimes staff select the the wrong payment method in Polaris when taking apply a payment from a customer (cash/check/CC). Once selected, inaccurate payment methods cannot be corrected in Polaris.
While leads spot and notate these errors on Polaris cash reports, our system-wide Finance dept uses these reports to reconcile our credit card statements each month. It happens often enough and across so many branches that it creates a lot of extra work on the back end to reconcile our credit card account. They are requesting III provide the ability to edit payment method in Polaris - this something that we…
3 votes -
Leap: quickly copy line items
One impediment for our processing staff in moving to Leap is the lack of the ability to quickly copy a line item in Leap (here's the process in the client: https://documentation.iii.com/polaris/7.6/#PolarisStaffHelp/Acquisitions/PAorder/Copy_a_purchase_order_line_item.htm)
The same process in Leap involves several more steps:
1.Go back to the PO
2. click new line item
3.fill out line item details
4. click on segments
5. click new segment
6. fill out Collection Code and FundA quicker way to get through a PO would be if we could add the same segment to all of the line items at once, e.g click the check…
9 votes -
Make patron expiration date line not manual
I polaris both account expiration and adress check dated had an option of just adding 1 year (or other period you choose) to a current date. In Leap only adress chech still has that option and account expiration date is pure manual, which takes longer to set each time. It would be nice to have that line of adding a chosen period to the current date back there.
5 votes -
Activate arrows on a keyboard
Whenever there are menus like "Yes", "no", "cancel", it would be nice to use arrows and enter buttons on a keyboard and not a mouse. Right now arrows don't work.
7 votesJust a quick note that because these are button elements, you can tab or shift+tab to move forwards and backwards between the options.
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Allow staff to view read-only records without needing to cancel the override pop-up
For SHRs and Authorities, if you have read-only access to those records and try to view them, you get an override pop-up. This is happening because it is attempting to open those records in Write mode. To VIEW the record, you have to hit cancel, which is confusing for staff.
For Bib records, it does not work this way. For bib records, you can view them and then if you don't have permission to write or modify them, you get the pop-up when you attempt to save the record.
In the item record if you have view only permissions, it…
5 votes -
ISBN quick search option
Currently, the quick search bar does not do allow ISBN searching. It would be helpful to be able to scan an ISBN in the quick search bar and have the bib record pop-up, like what happens with item records when a barcode is scanned.
14 votes
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