223 results found
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Prevent patron's with expired cards from placing holds
Currently, our patrons can still place holds when their card is expired and then come in to get their hold and don't realize they need to verify their address so we can renew their card. Blocking patrons from placing holds until their card has been renewed and giving them a pop-up explaining that their card has expired, would be great.
1 vote -
Block non-owning libraries from waiving fines
It'd be nice if fines could be ineligible for being waived by staff from any library other than the owning library. In our consortia staff can waive any fine regardless of how much it is and what library it's from, this also goes for lost and damaged items on a patron's card. This can lead to staff just waiving fines that they shouldn't be waiving, or accidentally paying out lost/damaged items for another library, which we aren't supposed to do. Similar to how staff from other libraries can't update item details like call number, etc. for an item that doesn't…
1 vote -
Add a note when declaring an item lost on a customer account
When declaring an item lost on a customer account, there is no way to add more to the note on the resulting lost item charge. All that is in the note field is "Declared Lost". It is sometimes important to give more context to the charge and that is why being able to add a note would help!
5 votes -
Eliminate the barcode requirement for placing holds on on-order multivolume set records and serials
At this time, holds on the serials and multivolume set records are not functioning in an efficient manner when the title is not under serial control. Examples include manga, college guides, or test prep guides. In PowerPAC and Leap, patrons and staff cannot place volume level holds when the associated item is on order and does not have a barcode. It is not part of the staff's normal workflow to add a barcode to on-order items until the physical item arrives at the library. As long as a volume is in the volume field, Polaris should be able to identify…
35 votes -
Provide ability to edit payment method in Polaris patron accounts after submission
Sometimes staff select the the wrong payment method in Polaris when taking apply a payment from a customer (cash/check/CC). Once selected, inaccurate payment methods cannot be corrected in Polaris.
While leads spot and notate these errors on Polaris cash reports, our system-wide Finance dept uses these reports to reconcile our credit card statements each month. It happens often enough and across so many branches that it creates a lot of extra work on the back end to reconcile our credit card account. They are requesting III provide the ability to edit payment method in Polaris - this something that we…
3 votes -
Activate arrows on a keyboard
Whenever there are menus like "Yes", "no", "cancel", it would be nice to use arrows and enter buttons on a keyboard and not a mouse. Right now arrows don't work.
6 votesJust a quick note that because these are button elements, you can tab or shift+tab to move forwards and backwards between the options.
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Change status of staff holds without check-in
In my staff duties, I am often putting a hold on an item that will be moved to in-repair for re-cataloging. Currently, I have to place a hold with my staff card and, when the item is held, I must check it in before I can change the status to in-repair. There are even more steps when the item is assigned to a different branch and wants to automatically transfer on check-in. Then I have to change the assigned branch as well.
When the item is held on a Staff account, it would be very helpful to be able to…4 votes -
Adding Shelf Check Requests to the Picklist
In our system of 33 branch locations, we often receive system-wide email requests to complete checks of the stacks for items customers claim to have returned but that are still on their accounts.
It would be helpful if Item Records had an additional "Action" option that allowed staff to select "Request Shelf Check". The item would then populate on every branch's picklist with a unique icon next to it, and there would be a checkbox at the top of the list, similar to "INN-Reach Only", that would allow staff to narrow the list to what was shelf check requested by…
20 votes -
Add Global Search to Leap UI to locate features
There are SOO many features and so much functionality in Leap, but sometimes it is hard to find them.
Today, I was looking for the Patron Import feature in Leap 7.8, I couldn't find it. Turns out it is under Background Processing.
This request to add a Feature Search to Polaris that is present across several websites and applications that allow you to search by typing part or all of a feature name and allows to you find that without having to dig through a bunch of Menus.
5 votes -
Add a shortcut to print out patron barcode in Leap
When staff opens a patron's record, add a shortcut feature that allows them to print out patron barcodes. This will really help when someone comes in and don't have their library card with them, so wants to get their barcode information
8 votes -
Saving Registrations in Leap
My library is on Leap 7.6 and we have a problem when our staff is setting up new registrations. The “Save” button is right next to the “Cancel” button and when you accidently hit cancel there is no “Are you sure” pop up or something similar. We would love for this to be fixed! We've had to redo way to many patron accounts!
7 votes -
Show workstation and staff information for posted patron notices
When some notice types are posted, they show up in the item record history. But not all notices show up there, for example, printed hold notices do not show up there. It is also difficult, for example, if you want to find out who printed a fine notice to be able to locate that information because it isn't always tied to an item record.
This request is to add to the notice history information on the user and workstation that posted the notices to the database. There is very miniscule information in the notice history already.
This additional information would…
8 votes -
Allow libraries to reset staff accounts that are locked out
There are a few scenarios where staff don't remember their exact password and get themselves locked out of LEAP: they are adjunct staff who work infrequently, they have just returned from a long vacation, or simply have brain freeze. In these cases, they open a support ticket, and I would like to be able to reset their account so that they can log in immediately, the same way I can now clear an object lock on an item that someone needs to use. Thanks for considering!
5 votes -
Improve Visual UI of Leap screens
Many screens in Leap are awash with 1px borders, which make it difficult to visually distinguish different areas of the system because of the "noise".
While there are lots of ares for UI improvement across Leap, this one might be an easy win, as shown in the side by side screenshots.
7 votes -
Add Power Search features to Leap's OmniSearch
The usefulness of the OmniSearch box in Leap would be greatly enhanced by the addition of operators and Power Search (CCL) features so an experienced Polaris user could execute their search right away, in the OmniSearch, and get the results back in a Find Tool. As it is, if I want to search for, say, an item record, I need to:
- Click Find to launch the Find Tool
- Change the search type to Item Records
- Change whatever parameters I need to change after that.
- Maybe add a filter or two and then apply those filters
- Go back to the Find…
13 votes -
INN-Reach Check In of transferred items
When using the INN-Reach Check In option in Polaris we would like it to display where the item is being transferred to. This can be done with a pop up display to acknowledge the transfer location or displaying it on the check in log after check in happens.
Currently staff notice status went to transferred and need to open up the request to see where the patron chose to switch their request to.
We know we can have Polaris print the ILL transit slip but we prefer not to waste the paper to basically quickly see where to send it.
3 votes -
More information on ILL
On the information page for an ILL, there should be the ability to see what staff have interacted with the ILL or if a patron has made a change. We had an ILL get cancelled before it arrived to our library, but we can't tell if it was a staff initiation or a patron one. In the record for a regular item, I can see who has done what with a hold. This would be useful for follow up.
4 votes -
Add Call Number to Item Information on Account Tab
Staff are requesting that the call number be added to items that are billed on the account tab in the patron page. Right now, the main item information is Barcode/Title/Organization [branch] so they have to click to the item to see the call number when they do a shelf check. Adding the call number to this page will help staff work more efficiently by skipping having to look it up on another page.
8 votes -
INN-Reach Returning Transit Receipts
We would like to request that transit slips print for INN-Reach items that have been borrowed by our patrons and need to be returned. When these items are checked in, no transit slips print for us to easily return them to the lending libraries. We came from Sierra, where this was standard. Adding the return transit receipt would streamline our workload back to what it was before migration as we won't have to look up these codes manually. It will also help staff recognize that the returned item is not ours and needs to go back to another library.
2 votes -
Send patrons a notification when holds go into Not Supplied status
Unless patrons are regularly monitoring their account (some don't even do this at all) they would have no idea when their holds go into Not Supplied status. Having a notification for this would alert them to take some sort of action (try to reactivate if possible, order another edition/version, contact the library for other options).
17 votes
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