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INN-Reach

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  1. It would be helpful to be able to view INNReach Cancelled Holds just like we can view local holds that are cancelled.

    When patrons ask why they did not receive an item requested through INNReach, we are unable to give them an accurate answer. Was it because the owning library wasn't able to fill the request or they never picked up the item and it was cleared from the holdshelf, for example. This enhancement would enable us to provide better customer service.

    10 votes

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    1 comment  ·  Admin →
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  2. Import the item cost when creating a temporary INN-Reach item record so patrons of the borrowing library can be charged an accurate replacement charge for items that they lose or damage.

    8 votes

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  3. Currently the holds and check outs limits set for the Library includes Link+ and ILL items. These items are more expensive to replace and to ship and we would like the system to limit separately how many holds and checkouts a patron can have of library items, Link+ items and ILL items.

    3 votes

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  4. Add the option to print the View Detail popup box in INN-Reach reports. For our shared Sierra system with 40 member libraries, the only report that isn't a systemwide report is Institutional Overdues so when the Too Long reports are run, users get all of the qualifying items for all 40 of our members because they do not honor Locations Served. The print option in the toolbar will print the entire list when only one or two of those items is pertinent to that location. We train our library staff to right click on those items and View Detail. The…

    5 votes

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    UNDER REVIEW  ·  1 comment  ·  Admin →
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  5. Currently, items on records that have local bib-level holds show as "available" rather than having a hold status of "1 HOLD" or "5 HOLDS" in the INN-Reach OPAC. Patrons are not aware that there is a local bib-level hold since that only shows in the item's local OPAC.

    When a patron tries placing a request in the INN-Reach OPAC on an 'available' item with a local bib-level hold, they are blocked from requesting. This is confusing to patrons since they see the item as "available" and do not understand why they can't place a hold. Items with local item-level holds…

    24 votes

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