Enable ability to "View Cancelled INNReach Holds"
It would be helpful to be able to view INNReach Cancelled Holds just like we can view local holds that are cancelled.
When patrons ask why they did not receive an item requested through INNReach, we are unable to give them an accurate answer. Was it because the owning library wasn't able to fill the request or they never picked up the item and it was cleared from the holdshelf, for example. This enhancement would enable us to provide better customer service.
Even if we can't directly place the hold back in on the patron's account like in-house hold, the history would be so helpful.