Enable ability to "View Cancelled INNReach Holds"
It would be helpful to be able to view INNReach Cancelled Holds just like we can view local holds that are cancelled.
When patrons ask why they did not receive an item requested through INNReach, we are unable to give them an accurate answer. Was it because the owning library wasn't able to fill the request or they never picked up the item and it was cleared from the holdshelf, for example. This enhancement would enable us to provide better customer service.
Samantha Cresswell
shared this idea
In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.
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aheather@cooklib.org
commented
Even if we can't directly place the hold back in on the patron's account like in-house hold, the history would be so helpful.