More information on ILL
On the information page for an ILL, there should be the ability to see what staff have interacted with the ILL or if a patron has made a change. We had an ILL get cancelled before it arrived to our library, but we can't tell if it was a staff initiation or a patron one. In the record for a regular item, I can see who has done what with a hold. This would be useful for follow up.
3
votes
Ellie Kissel
shared this idea
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Kristen Tait
commented
I would love to be able to see the history of an ILL/InnReach request, yes! In fact, the history of these requests is sometimes more important than our own holds, if only to see if the patron themselves or a librarian placed the request.