90 results found
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Procedure to handle suppression list
One of our recent bounceback emails mentioned our patron's email address is on "our" Amazon SES account's suppression list. If we were a private/independent entity we could access and edit this list. However, LX Starter is the owner of the account and we have no access to it or the list.
My support ticket response noted there is no "designed method" in place to handle removing email addresses from this list. Thus, the only way to fix this right now is for our patron to register a new email address with us (if they want to receive email notifications). We…
73 votes -
17 votes
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Ability to clear notice history
In order to protect patron privacy, there should be an ability to clear patron notice history after a certain amount of time. Since different libraries will have different, the retention period should be up to each library to decide. This might take the form of clearing all information about notices sent, or simply clearing the details about the items contained in the notice.
Either a setting to have notice history automatically cleared after a certain amount of time or, if easier to implement, a way for staff to manually clear notice history before a certain date, would be helpful.
11 votes -
Add eReceipts as an option in LX Starter.
The only option for eReceipts is plain text. It would be a fantastic feature to customers to be able to build a nice HTML email for them.
13 votes -
More granular permissions
Separate the permission out that allows staff to change the timing of notices in a consortium, as this should be set at the system level and remain consistent system-wide. Staff should be able to design and manage notices without needing this permission.
17 votes -
Consortia Notices critically needed in LX Starter
Help your consortia friends and vote - please!
In Sierra consortia have the ability to send notices across all locations. This is a critical service used daily. Large consortia that spread across large geographical areas use system holds to meet local demand. This means a patron may have a title that has been provided by a library they never stepped foot in or may not even heard of. Seeing an email that hails from an unkown entity looks like spam. A message from the library system has a fighting chance of getting opened.
Consortia use central messaging for courtesy notices…
35 votes -
Copy notice templates between libraries
It would be really helpful to be able to copy notice templates between libraries in a consortium environment or between branches within a library. In our consortium, libraries use a basic template with agreed upon text created at the consortium level. I have to recreate that same template multiple times for each library jurisdiction to customize, which is time-consuming and fraught with potential human errors. It would also save a lot of workload when a customized a template could be shared amongst all our members - less reinventing the wheel and more opportunity to learn and benefit from super-users who…
17 votes -
Flexible Location User Access
The current user management in LX Starter only allows users to access either a single location or ALL of the locations. This is insufficient for a consortium where users frequently need access to multiple locations. Administrators must grant users access to all locations, creating unnecessary permissions that increase security risks. Ideally, we are giving users access to the locations that they are responsible for.
We would like to see the implementation of the ability for users to have permissions to manage multiple locations. Administrators would be able to assign users access to a customized selection of library locations within the…
14 votes -
Conditional Text formatting based on the Text
To be able to format the color of the text based on the text in the tag. To highlight the difference between different instances of the same tag. Example of Due Date on Curtesy notice based on renewed or not renewed.
12 votes -
Let users other than admin can see the details of the notice related to which items
In the current setting, only super admin and admin can see the details of each notice already sent. The other level of the user can only see when the email is sent, delivered and open. Sometimes the patron has an argument of what notices we sent or not, we need to see the details, which item related to which email notices. we need a read-only user to have that function. I cannot see why this is sensitive information, it is not personal privacy information of which titles related to the notices.
8 votes -
Ability to add read-alike recommendations to notices
When a patron receives a hold notice it would be nice if we can include a block that would pull read-alike titles that are currently available within our catalog.
End goal would be they can choose to either click on title and place hold which might also be pulled and ready by the time they arrive for original notice item. Or when they come in to get their hold they may choose to go search that book out as well.
9 votes -
Include perioidical issue information in overdue notices
We had a patron complaint that the email notices do not include magazine issue information, only the main title. The notices also do not include item barcodes, so there isn't any data to match against a specific issue. Could information from the Issue field in the item record be displayed in overdue notices?
13 votes -
You saved
We would love to have the option to build into patron notices the 'You saved' amount similar to the receipt options.
You just saved [Value] by using your library. You have saved [YTDValue] this past year and [LifetimeValue] since you began using the library!4 votes -
LX Starter More options for Bounced Emails
Would be nice to have the option to set parameters for hard bounced emails in LX Starter. For example, set the note in the patron record to a blocking note and check the exclude from email notices box to avoid repeated hard bounces of the same email. This would save staff time.
25 votes -
Add Navigation Back to Consortium Settings in Account Dropdown
As a consortium admin, there is no direct way to navigate back to the consortium settings after entering the library settings. Instead, you have to have the consortium settings bookmarked or go to the URL and delete the library from the URL. It would be helpful if a Consortium Settings option was added to the account dropdown menu.
6 votes -
Add templates accessible by consortia libraries
In addition to adding an option to send notices consortia-wide, it would also be helpful to be able to create notice templates for consortia members that could be lightly customized by each library.
18 votes -
LX Starter Social Media Platforms Threads Icon Needed
It will be beneficial to all Library ‘s, if LX Starter has the threads icon in social media platforms available for use in all notices.
5 votes -
Send a daily summary of Notice Activity
Currently, I look at Notice Activity for each day to track how many notices of each type are sent, delivered, bounced, etc. I record this in excel for reference.
It would be wonderful to receive a daily report of activity by email or to be able to schedule a report to be emailed at a desired interval (ie. daily/weekly/monthly).
22 votes -
2 Factor Authentication for LX Starter
Users with Super Admin or Consortium Super Admin roles will have the option to enable 2 factor authentication for all users or no users.
When 2 factor authentication is enabled, it will require all users to go through an additional security step in order to login (for example: entering a code sent to the user's email address).
8 votes -
Mask Patron Barcodes in LX Starter
Mask all patron barcodes throughout LX Starter.
Only Super Admin, Admin, and Consortium level user roles can unmask the barcode while viewing a patron record.
For all other roles barcode will remain masked and there will be no way to unmask it.
9 votes
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