81 results found
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Grouping Items Renewed separately from Items Not Renewed
There's a need for different blocks within the Almost Due / Auto Renew notice.
The top block should group all the items that failed to renew and are due soon. The second block should group all the items that renewed and are due later.62 votes -
Better invite for staff that is customizable by customer
Particularly important to consortia who have many staff to onboard...
It would be great to customize the staff login welcome with links to documentation, local contacts and urls.
4 votes -
Ability to upload fonts
Ability to upload fonts under Library Settings, same as images and colours.
12 votes -
Ability to send test message with data pulled from the ILS
The key functional feature of the notice templates are merge tags. When sending a test message, the most important thing you would want to be testing is whether merge tags are displaying correctly. However, since dummy data is used in the test notices, the test notices don't allow you to assess if your merge tags are working or not. It would be really nice if test emails could be sent with data pulled from the customer's ILS so we could see if our merge tags were working.
49 votes -
Pull DVD artwork for notices using BOTH ISBNs and UPCs
Pull DVD artwork for notices using BOTH ISBNs and UPCs
43 votesReviewing this idea for future development.
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Ability to send checkout receipts
It would be helpful if LX Starter allowed for patrons to receive checkout receipts via email. Sierra currently supports customizable checkout receipt emails using Due Slip print templates, but these are difficult to work with.
35 votes -
Add message to account when "marked as spam"
Please also put a message in the patron account when they mark our email as spam. I think anytime the notice preference is automatically updated by the system, a note should be added.
29 votesWe will consider this idea for possible future development. Thank you!
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Add Merge Tag to show sample of how hold is filed on shelf
For enhanced privacy, we have configured Polaris Hold Tag to file patron holds under 2 characters of last name, first initial(s) and then last 4 digits of barcode number. We would love to have a merge tag that can pull in the "Hold Tag" template from Polaris that we can title "Filed Under" so patrons will know in advance what information they will need to locate their hold on our shelf.
6 votes -
Use library email addresses for email testing.
When testing the email workflow in LX Starter, the emails are currently sent from vega@iiivega.com. Instead, it would be better to send test emails from the actual email addresses configured for the library.
This would more fully validate the end-to-end email process and catch any issues before LX Starter is live, as reliable email delivery is critical.
Benefits:
- Tests the full email process from the library's email address
- Catches email issues before product launch
- Validates reliability of email workflow before sending emails to patrons.
Suggested Implementation:
- Update the LX Starter email test feature to send from the configured library…
25 votes -
Add a list of merge tags and what they correspond to in the ILS
Merge tags use different terminology than either Sierra or Polaris ILS. Create a key that maps merge tag names to the corresponding field in each of the two ILSes so that users can understand what data will be pulled when they insert a particular merge tag.
40 votesWe are actively working with our Documentation team to produce this documentation.
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43 votes
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library_name, library_address, branch_name & branch_address available in all Notices
I was informed by support that the new Fines, Bills & Fines, and Manual Fines available in the Sierra version of LX Starter do not allow the use of the merge tags "libraryname, libraryaddress, branchname and branchaddress." There might be other merge tags also not available in these notices. Support said, "the new notice types differ from the original ones in that they do not support the libraryname and libraryaddress merge tags. The product team decided to change the merge tag design when implementing the new notice types. This is an intentional design decision…
13 votes -
Allow option for Bounced email note in Polaris to be a blocking note
Allow the option for libraries to have the automated bounced note added to Polaris client patron record when email is hard bounced to be a blocking note. The blocking note alerts staff to verify the email information when the patron is standing in front of them.
10 votes -
Update templates using a saved block that is modified
When a saved block is edited, we would like it to automatically update any templates using that saved block rather than having to go to each template and re-add the updated block to each template one by one.
36 votesWe will consider this idea for possible future development. Thank you!
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Allow "admin" level users to send password reset links.
They can create and remove accounts but if someone they created doesn't click the link in time they need a super admin to resend that email.
16 votes -
Include a Sandbox or Testing option for editing template designs
Include a Save As option, or some kind of sandbox/testing area in Template Design so users can play around with the notice design and save different versions before publishing.
21 votes -
Show copy of the notice sent in LX starter backend
When we look at the notice information LX Starter backend, we should be able to see and download a copy of the notice sent to the patron.
This would give you the ability to print out the notice if necessary - to either mail or hand the patron.
31 votesReviewing this idea for possible future development.
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Patron choice for full account visibility with each notice sent
We have received feedback from patrons regarding post-introduction of LX Starter, and one common complaint is that the new emails do not display the complete details of all items currently checked out on their account. While this change appeared logical to most patrons, as they only receive notifications for items requiring action, some individuals are still dissatisfied that we no longer send the full account information with each notification. To address this issue, implementing a feature in 'My Account' that allows patrons to toggle between receiving complete account details or streamlined notifications would be a valuable addition, helping to minimize…
17 votes -
Branch Phone Number Merge Tag
If possible, I would like to see a merge tag for a branch's phone number. Right now, I have a link to our locations page with the contact info, but it would be nice to be able to put the branch phone number on the notice so patrons don't have to go to a different page to get it.
12 votes -
Hard Bounces management tracking
We've ran into difficulties trying to progressively clean up our bounces. Staff have to keep a google sheets to know what things have been corrected (unless they keep leap open as well and see if the patron has the "edited" in the notes). Would it be possible to evaluate some way to better manage the clean ups?
One idea offered was a check box for Resolved (Thanks Amy Al-Shabibi)
26 votes
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