90 results found
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Can we tailor the notices to go out to certain item type or loan rules? Ex: certain notices go out to students who check out ILL”.
We should be able tailor the notices to go out to certain item type or loan rules. Ex: certain notices go out to students who check out Interlibrary Loan
15 votes -
Add the ability to edit dark mode for notices
LX Starter is a massive improvement over our traditional Polaris notification emails, but the one piece we are running into is our library's branding colors become quite distorted in dark mode. With our website we have control over this and we would like the ability to do the same with LX Starter since it seems common place on mobile devices.
15 votes -
Ability for two notice schedules one for weekdays and other for weekends
LX Starter has only one scheduler for seven days. Add the ability to have a weekday scheduler (Monday – Friday) to send queued notices and a separate weekend scheduler to send queued notices at different times.
Example: Weekdays Monday through Friday Library sends out notices 9:00am through 8:00pm on Weekends Saturday & Sunday Library sends out notices 10:00am through 6:00pm.14 votes -
Show amount due in the backend of LX Starter
For Bills (and the future fines notice) Show amount due in the backend of LX Starter with the rest of the notice information
11 votes -
Display actual status on Notice Activity Log page
Currently, the Notice Activity log only displays delivered or bounced and you have to click into the patron information to see what stage the notice is at. Instead of just delivered also indicate opened or clicked.
11 votes -
Add bill or fine amount to notice report
Indicate how much is owed for each item that had been fined or billed.
10 votes -
Use the same patron record field for email address(es) as defined in Admin Corner
Since Sierra permits libraries to define an alternative variable-length field tag to reference for the patron email address – see attached Admin Corner screenshot – LX Starter should either follow the same customization or at least permit its redundant definition in the LX Starter configuration.
As much as we would like to switich to LX Starter for notices, we cannot move forward until the product supports this same customization.
To be clear, we DO still store conventional patron email addresses in the z - Email field, but if the patron also/instead wishes to receive SMS notices via an SMS-as-email service,…
5 votes -
5 votes
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Notices - Send notices based on review file
The notices function is very useful, but limited. We are only able to communicate with patrons through Sierra on a few occasions. It would be wonderful to be able to send/print notices based on a review file. This way, we could communicate with patrons via Sierra for numerous reasons. My inspiration for this is to send notices just before a patron library account expires. Previously, we haven't had a standardized way to alert patrons to their impending expiration.
Idea Value
Sending notices to this effect would prevent service disruptions, promote patron retention, and promote good-will among patrons.41 votesThe ability to send a message to a selected group of patrons is planned as future functionality in LX Starter.
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Alert patrons when their card will expire
Alert patrons to their accounts expiring 30 days before expiration date.
This would be extra helpful with 50% of our circulation being handled through self-check machines.
Idea Value
This is an issue, especially with self-checkouts and the system using patron expiration date as the due date. Patrons are familiar with the check out times and do not pay attention to their expiration date and then they accumulate a fine.64 votesThis will be a part of the Renewal Journey feature
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