@Eric Gotcha. I was thinking from the work flow perspective, but i do understand your concern about privacy. The workflow possibilities at this point with LX starter are non-existent.

Hey Pam, I get it but added the Patron Name just expands the scope of privacy review/audit. You want a method to identify the account that bounces and when an email address is on multiple accounts you need the unique identifier, which is where barcode and or patron id comes in without expanding the scope of privacy. Like I said, the idea does have value but adding the name is not something I would want added, that's all :)

Our bounced emails are checked only by staff members, so I don't think privacy is an issue. The notice has already been emailed, it just has "bounced" to a different box, which is only check by library staff. So the ability to quickly print or forward a bounced notice would be very beneficial and would save staff members time.

While I think the idea has a benefit, I would not want to see the Patron Name in the email, however adding the barcode and/or patron ID keeping the Patron Name private would be preferred.