Make the trackback links in the notices not look like spam
Right now the links in the notices look like this - which is something I would never click on and I suspect our patrons feel the same. Please make the URL not look like a fake link.
https://pqw1ypl0.r.us-east-1.awstrack.me/L0/https:%2F%2Fwww.deerfieldlibrary.org%2Fabout%2Fhours%2F/1/02000000l3amnjm4-jb0sbkbc-bkti-ohni-2bkj-c7v8i3ak3ho0-000000/XXVi1ZTSDKTg7fx7ynmjrzj8Eds=318
Pam Skittino
shared this idea
Reviewing this idea for possible future development.
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Kayla Payne
commented
I realize the link is most likely formatted this way to enable tracking, but yes - when we first published notices this week, two staff members reported them as phishing attempts with our KnowBe4 Phish Alert Button. So far the LX Starter Activity logs indicate none of the emails have been marked as spam. I'm curious what action the patron may take that would indicate marking as spam, considering how different mailboxes are formatted. But then again, our library just launched a new website a week prior to launching LX Starter, so perhaps patrons think the updated look is part of that process.