11 results found
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Add a list of merge tags and what they correspond to in the ILS
Merge tags use different terminology than either Sierra or Polaris ILS. Create a key that maps merge tag names to the corresponding field in each of the two ILSes so that users can understand what data will be pulled when they insert a particular merge tag.
40 votesWe are actively working with our Documentation team to produce this documentation.
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Ability to send test message with data pulled from the ILS
The key functional feature of the notice templates are merge tags. When sending a test message, the most important thing you would want to be testing is whether merge tags are displaying correctly. However, since dummy data is used in the test notices, the test notices don't allow you to assess if your merge tags are working or not. It would be really nice if test emails could be sent with data pulled from the customer's ILS so we could see if our merge tags were working.
49 votes -
Limit number of soft bounces.
Limit the number of soft bounces to 2 and then it becomes a hard bounce. Patrons with email soft bounces, are not getting any notifications. Hold Notices are negatively effecting our customer service since patrons only have 5 days to pick up the item and they are not receiving the notice. The suggestion to manually monitor and update bounced emails is time consuming and requires daily staff time which is already limited. When larger library systems move to LX Starter, this could be potentially thousands of emails to monitor.
Please consider limiting soft bounces ASAP.20 votesWe are planning on limiting soft bounces this quarter (Q3 2023).
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5 votes
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18 votes
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43 votes
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20 votes
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19 votes
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16 votes
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17 votes
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Alert patrons when their card will expire
Alert patrons to their accounts expiring 30 days before expiration date.
This would be extra helpful with 50% of our circulation being handled through self-check machines.
Idea Value
This is an issue, especially with self-checkouts and the system using patron expiration date as the due date. Patrons are familiar with the check out times and do not pay attention to their expiration date and then they accumulate a fine.62 votesThis will be a part of the Renewal Journey feature
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