10 results found
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Use library email addresses for email testing.
When testing the email workflow in LX Starter, the emails are currently sent from vega@iiivega.com. Instead, it would be better to send test emails from the actual email addresses configured for the library.
This would more fully validate the end-to-end email process and catch any issues before LX Starter is live, as reliable email delivery is critical.
Benefits:
- Tests the full email process from the library's email address
- Catches email issues before product launch
- Validates reliability of email workflow before sending emails to patrons.
Suggested Implementation:
- Update the LX Starter email test feature to send from the configured library…
26 votesThis functionality will be included when we deliver the MEEP idea winner for this first cycle.
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Ability to send test message with data pulled from the ILS
The key functional feature of the notice templates are merge tags. When sending a test message, the most important thing you would want to be testing is whether merge tags are displaying correctly. However, since dummy data is used in the test notices, the test notices don't allow you to assess if your merge tags are working or not. It would be really nice if test emails could be sent with data pulled from the customer's ILS so we could see if our merge tags were working.
52 votes -
Limit number of soft bounces.
Limit the number of soft bounces to 2 and then it becomes a hard bounce. Patrons with email soft bounces, are not getting any notifications. Hold Notices are negatively effecting our customer service since patrons only have 5 days to pick up the item and they are not receiving the notice. The suggestion to manually monitor and update bounced emails is time consuming and requires daily staff time which is already limited. When larger library systems move to LX Starter, this could be potentially thousands of emails to monitor.
Please consider limiting soft bounces ASAP.21 votesWe are planning on limiting soft bounces this quarter (Q3 2023).
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18 votes
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43 votes
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20 votes
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19 votes
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16 votes
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17 votes
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Alert patrons when their card will expire
Alert patrons to their accounts expiring 30 days before expiration date.
This would be extra helpful with 50% of our circulation being handled through self-check machines.
Idea Value
This is an issue, especially with self-checkouts and the system using patron expiration date as the due date. Patrons are familiar with the check out times and do not pay attention to their expiration date and then they accumulate a fine.64 votesThis will be a part of the Renewal Journey feature
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