90 results found
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Include MANY more patron fields as Merge Tags
Looking through the available merge tags, I see very few fields from the patron record represented: First name, last name and patron barcode. When I attended webinars on LX Starter many months ago, I could swear the audience was told that all fields exposed to the print templates interface would likewise be available in LX Starter.
Having read the Idea Exchange post https://ideas.iii.com/forums/951985-lx-starter/suggestions/46813306-take-a-good-hard-look-at-patrons-data-privacy-in, it is clear that many of these patron record fields are being passed through to LX Starter, so please make them available for merging and/or to drive conditional logic (which is a whole 'nother suggestion).
14 votes -
Regionalize alphanumeric date format in multilingual notices
Currently, LX Starter uses a single date format "across all notice emails". However, libraries sending multilingual notices may require alphanumeric dates which are tailored to the correct regional format on a per-language basis.
In Canada, for example, dates are rendered in French as "le 11 septembre 2023" and in English as "September 11, 2023" rather than "September 11th, 2023" as currently configurable in LX Starter.
While it is possible to use the "yyyy-mm-dd" numeric format as a workaround, LX Starter also suppresses the month's leading zero (i.e., "2023-9-08") which also conflicts with the bilingual numeric date format prescribed for use…
12 votes -
Limit number of soft bounces.
Limit the number of soft bounces to 2 and then it becomes a hard bounce. Patrons with email soft bounces, are not getting any notifications. Hold Notices are negatively effecting our customer service since patrons only have 5 days to pick up the item and they are not receiving the notice. The suggestion to manually monitor and update bounced emails is time consuming and requires daily staff time which is already limited. When larger library systems move to LX Starter, this could be potentially thousands of emails to monitor.
Please consider limiting soft bounces ASAP.21 votesWe are planning on limiting soft bounces this quarter (Q3 2023).
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Offer sorting options for Notice Activity Logs
Currently, it seems the Notice Activity Logs page can only be sorted by the Time Sent column. I would like the ability to sort by any of these columns, especially patron name or barcode. This would allow us to see all of this type of notice that was sent to a particular patron when they report problems receiving LX Starter notices.
18 votes -
Have an option to NOT automatically update notice preference when an email hard bounces
Default contact method:
Have an option to NOT automatically update notice preference when an email hard bounces.We have many patrons that have the notice preference type for text message but also receive emails. If their email bounces and the notice preference type is changed, they will no longer receive the text messages they signed up for.
OR
Have an option to only change the default notice type if it is already set to email.
17 votesWe will consider this idea for possible future development. Thank you!
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19 votes
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Make the trackback links in the notices not look like spam
Right now the links in the notices look like this - which is something I would never click on and I suspect our patrons feel the same. Please make the URL not look like a fake link.
https://pqw1ypl0.r.us-east-1.awstrack.me/L0/https:%2F%2Fwww.deerfieldlibrary.org%2Fabout%2Fhours%2F/1/02000000l3amnjm4-jb0sbkbc-bkti-ohni-2bkj-c7v8i3ak3ho0-000000/XXVi1ZTSDKTg7fx7ynmjrzj8Eds=31824 votesReviewing this idea for possible future development.
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Have a reply to that goes to the owning or pickup library
Have a reply-to that goes to the owning or pickup library instead of having it go to the one sender email address.
22 votes -
Please make Performance Stats searchable by date
Please make Performance Stats searchable by date as opposed to being cumulative day after day, forever.
17 votesWe will consider this idea for possible future development. Thank you!
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Add more notice filters
Add the ability to filter by notices last action: sent, received, or opened
15 votes -
Add text before the patron's name - depending on their patron type.
We would like to have the ability to add text before the patron's name - depending on their patron type. Right now we use Putty path AASOC #072 to call a message for our children's cards that reads " To the parent or guardian of", we would like that same functionality in LX starter.
13 votes -
Change the term “Mail” to “Print”
I would like to see consistent terminology for the communication methods available in LX Starter. Currently, the term “Mail” is used in some places to refer to printed notices, while the term “Print” is used in other places, like the ILS.
One example of where the term “Mail” is used is in the Default Contact Method setting under LX Starter > Settings > Communication Settings. This setting allows library staff to indicate the fall back communication preference for hard bounced or complained email addresses, until they are resolved. However, in both Polaris ILS and Sierra ILS, the term “Print” is…
14 votesWe will consider this idea for possible future development. Thank you!
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20 votes
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19 votes
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Activity Log Sorting
This is a very minor cosmetic request, but I'd appreciate it if the 'Show x per page' drop down in the Notice Activity Logs could appear at the top of the page instead of or in addition to the bottom.
We have enough bounced messages daily that we inevitably have to select 'show 50 per page' or 'show 100 per page,' & it would be nice to not have to first scroll to the bottom of the page to set that view option.
9 votes -
9 votes
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Link back to patron record in ILS
Add a link that leads back to the Sierra Desktop app or Sierra Web patron record or Polaris patron record
16 votes -
17 votes
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Allow for multiple "audiences" so that we can use different language when communicating with different patron types.
Our library uses different language when communicating with faculty versus students, and we would like the functionality to break up the audience into groups based on patron type. Ideally, we would then be able to have notices that are specific to each audience group.
10 votes -
16 votes
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