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  1. I'd like to request that LX Starter change the icon associated with missing DVD cover art to something that represents that the item is a movie. Currently, when DVD artwork is not available, LX Starter is subbing in an icon which shows a silhouette of a book.

    25 votes

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  2. Our library offers multiple languages, it would be efficient and a better UX experience to create folders that the user can then go in and create blocks tailored to it.

    For organization, it would make sense to create a folder- ex. Spanish blocks > add/create all spanish content blocks.

    The design blocks doesnt have a search function, so I have to go through and find what it is I'm looking for.

    16 votes

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  3. In the library brand settings, add the ability to select a different default font for all templates which have not yet been customized.

    26 votes

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  4. Add more default notice, such as econtent notification, ILL notice, Inactive patron and much more.

    Also the ability to copy a notice and edit to make a new notice.

    30 votes

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  5. Looking through the available merge tags, I see very few fields from the patron record represented: First name, last name and patron barcode. When I attended webinars on LX Starter many months ago, I could swear the audience was told that all fields exposed to the print templates interface would likewise be available in LX Starter.

    Having read the Idea Exchange post https://ideas.iii.com/forums/951985-lx-starter/suggestions/46813306-take-a-good-hard-look-at-patrons-data-privacy-in, it is clear that many of these patron record fields are being passed through to LX Starter, so please make them available for merging and/or to drive conditional logic (which is a whole 'nother suggestion).

    14 votes

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  6. In Activity history in the LX Starter dashboard, also display which email address a notice was sent to.

    It would be helpful to see which email address a notice was sent to. The patron may have recently changed their email address and troubleshooting notices would be easier if you could see this history.

    16 votes

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    1 comment  ·  Admin →
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  7. Currently, the email notification that is sent to our designated library email box only list the email address of the patron that has the bounced notice. Please add at least the patrons name and barcode. Adding a copy of the entire notice would be better

    17 votes

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  8. Increasing LX Stater Notice Subject Line from the new 78 characters limitation to 100 characters. The added characters in the Subject Line will benefit other languages than English that utilize more characters for the same message.

    12 votes

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  9. Allow customers an option to keep plain text email notices in LX Starter.
    Polaris ILS has a Y/N option in the patron record for "email notices in plain text".
    I would like LX Starter to check and honor this option in the patron record and format email notices according to this preference.

    (snip of patron registration/OPAC self registration view attached)

    15 votes

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    1 comment  ·  Admin →
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  10. A few suggestions:

    1) Allow customizable colors using the swatch in 'Icon Type' so we can better match our theme
    2) Remove the Tinder icon
    3) Add a Podcast icon

    3 votes

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  11. Currently, LX Starter uses a single date format "across all notice emails". However, libraries sending multilingual notices may require alphanumeric dates which are tailored to the correct regional format on a per-language basis.

    In Canada, for example, dates are rendered in French as "le 11 septembre 2023" and in English as "September 11, 2023" rather than "September 11th, 2023" as currently configurable in LX Starter.

    While it is possible to use the "yyyy-mm-dd" numeric format as a workaround, LX Starter also suppresses the month's leading zero (i.e., "2023-9-08") which also conflicts with the bilingual numeric date format prescribed for use…

    11 votes

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  12. Limit the number of soft bounces to 2 and then it becomes a hard bounce. Patrons with email soft bounces, are not getting any notifications. Hold Notices are negatively effecting our customer service since patrons only have 5 days to pick up the item and they are not receiving the notice. The suggestion to manually monitor and update bounced emails is time consuming and requires daily staff time which is already limited. When larger library systems move to LX Starter, this could be potentially thousands of emails to monitor.

    Please consider limiting soft bounces ASAP.

    20 votes

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  13. There needs to be a Merge Tag which coincides with Renewals Remaining. I'm told that the current Merge Tag only applies to Renewals Used.

    22 votes

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  14. Currently, it seems the Notice Activity Logs page can only be sorted by the Time Sent column. I would like the ability to sort by any of these columns, especially patron name or barcode. This would allow us to see all of this type of notice that was sent to a particular patron when they report problems receiving LX Starter notices.

    17 votes

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  15. Default contact method:
    Have an option to NOT automatically update notice preference when an email hard bounces.

    We have many patrons that have the notice preference type for text message but also receive emails. If their email bounces and the notice preference type is changed, they will no longer receive the text messages they signed up for.

    OR

    Have an option to only change the default notice type if it is already set to email.

    16 votes

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    1 comment  ·  Admin →
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  16. Have a reply-to that goes to the owning or pickup library instead of having it go to the one sender email address.

    22 votes

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    UNDER REVIEW  ·  1 comment  ·  Admin →
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  17. 18 votes

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    PLANNED  ·  4 comments  ·  Admin →
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  18. We would like to have the ability to add text before the patron's name - depending on their patron type. Right now we use Putty path AASOC #072 to call a message for our children's cards that reads " To the parent or guardian of", we would like that same functionality in LX starter.

    13 votes

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    1 comment  ·  Admin →
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  19. I would like to see consistent terminology for the communication methods available in LX Starter. Currently, the term “Mail” is used in some places to refer to printed notices, while the term “Print” is used in other places, like the ILS.

    One example of where the term “Mail” is used is in the Default Contact Method setting under LX Starter > Settings > Communication Settings. This setting allows library staff to indicate the fall back communication preference for hard bounced or complained email addresses, until they are resolved. However, in both Polaris ILS and Sierra ILS, the term “Print” is…

    14 votes

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    1 comment  ·  Admin →
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  20. 20 votes

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    PLANNED  ·  0 comments  ·  Admin →
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