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  1. When testing the email workflow in LX Starter, the emails are currently sent from vega@iiivega.com. Instead, it would be better to send test emails from the actual email addresses configured for the library.

    This would more fully validate the end-to-end email process and catch any issues before LX Starter is live, as reliable email delivery is critical.

    Benefits:

    1. Tests the full email process from the library's email address
    2. Catches email issues before product launch
    3. Validates reliability of email workflow before sending emails to patrons.

    Suggested Implementation:

    1. Update the LX Starter email test feature to send from the configured library…
    26 votes

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  2. Include a Save As option, or some kind of sandbox/testing area in Template Design so users can play around with the notice design and save different versions before publishing.

    26 votes

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    1 comment  ·  Admin →
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  3. For enhanced privacy, we have configured Polaris Hold Tag to file patron holds under 2 characters of last name, first initial(s) and then last 4 digits of barcode number. We would love to have a merge tag that can pull in the "Hold Tag" template from Polaris that we can title "Filed Under" so patrons will know in advance what information they will need to locate their hold on our shelf.

    6 votes

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  4. 44 votes

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    PLANNED  ·  6 comments  ·  Admin →
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  5. I was informed by support that the new Fines, Bills & Fines, and Manual Fines available in the Sierra version of LX Starter do not allow the use of the merge tags "libraryname, libraryaddress, branchname and branchaddress." There might be other merge tags also not available in these notices. Support said, "the new notice types differ from the original ones in that they do not support the libraryname and libraryaddress merge tags. The product team decided to change the merge tag design when implementing the new notice types. This is an intentional design decision…

    13 votes

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  6. When we look at the notice information LX Starter backend, we should be able to see and download a copy of the notice sent to the patron.

    This would give you the ability to print out the notice if necessary - to either mail or hand the patron.

    35 votes

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  7. When a saved block is edited, we would like it to automatically update any templates using that saved block rather than having to go to each template and re-add the updated block to each template one by one.

    38 votes

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  8. They can create and remove accounts but if someone they created doesn't click the link in time they need a super admin to resend that email.

    17 votes

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  9. If possible, I would like to see a merge tag for a branch's phone number. Right now, I have a link to our locations page with the contact info, but it would be nice to be able to put the branch phone number on the notice so patrons don't have to go to a different page to get it.

    14 votes

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  10. We have received feedback from patrons regarding post-introduction of LX Starter, and one common complaint is that the new emails do not display the complete details of all items currently checked out on their account. While this change appeared logical to most patrons, as they only receive notifications for items requiring action, some individuals are still dissatisfied that we no longer send the full account information with each notification. To address this issue, implementing a feature in 'My Account' that allows patrons to toggle between receiving complete account details or streamlined notifications would be a valuable addition, helping to minimize…

    17 votes

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  11. Our library offers multiple languages, it would be efficient and a better UX experience to create folders that the user can then go in and create blocks tailored to it.

    For organization, it would make sense to create a folder- ex. Spanish blocks > add/create all spanish content blocks.

    The design blocks doesnt have a search function, so I have to go through and find what it is I'm looking for.

    19 votes

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  12. I'd like to request that LX Starter change the icon associated with missing DVD cover art to something that represents that the item is a movie. Currently, when DVD artwork is not available, LX Starter is subbing in an icon which shows a silhouette of a book.

    28 votes

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  13. We've ran into difficulties trying to progressively clean up our bounces. Staff have to keep a google sheets to know what things have been corrected (unless they keep leap open as well and see if the patron has the "edited" in the notes). Would it be possible to evaluate some way to better manage the clean ups?

    One idea offered was a check box for Resolved (Thanks Amy Al-Shabibi)

    29 votes

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  14. Increasing LX Stater Notice Subject Line from the new 78 characters limitation to 100 characters. The added characters in the Subject Line will benefit other languages than English that utilize more characters for the same message.

    15 votes

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  15. A few suggestions:

    1) Allow customizable colors using the swatch in 'Icon Type' so we can better match our theme
    2) Remove the Tinder icon
    3) Add a Podcast icon

    4 votes

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  16. In the library brand settings, add the ability to select a different default font for all templates which have not yet been customized.

    27 votes

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  17. In Activity history in the LX Starter dashboard, also display which email address a notice was sent to.

    It would be helpful to see which email address a notice was sent to. The patron may have recently changed their email address and troubleshooting notices would be easier if you could see this history.

    18 votes

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    1 comment  ·  Admin →
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  18. Allow customers an option to keep plain text email notices in LX Starter.
    Polaris ILS has a Y/N option in the patron record for "email notices in plain text".
    I would like LX Starter to check and honor this option in the patron record and format email notices according to this preference.

    (snip of patron registration/OPAC self registration view attached)

    17 votes

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    1 comment  ·  Admin →
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  19. There needs to be a Merge Tag which coincides with Renewals Remaining. I'm told that the current Merge Tag only applies to Renewals Used.

    26 votes

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  20. Currently, the email notification that is sent to our designated library email box only list the email address of the patron that has the bounced notice. Please add at least the patrons name and barcode. Adding a copy of the entire notice would be better

    18 votes

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