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LX Starter

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  1. The ability to retry sending a notice after you update an email address. I deal with student patron records. We send all notices to the students email accounts - however, after they are no longer a student there student email is shut off. However, many if not all of them have alternative email addresses in their student records. So we could resend the notice to the alt-email.

    22 votes

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  2. Something in LXStarter that might direct staff back to the ILS to troubleshoot or update things not handled directly by LXStarter... for instance the Notices function in Sierra, that determines which notices the ILS will queue up/run.

    Just as a prompt to ensure staff adding or updating notices will know to check that system function during troubleshooting before escalating and sending in a support ticket.

    Like a pop when you publish a notice... Check ILS Notices to ensure this notice is Enabled and Scheduled.

    8 votes

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  3. We'd like to be able to add the expiry date into some of our notices to help patrons be more proactive with their account management.

    18 votes

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    UNDER REVIEW  ·  1 comment  ·  Admin →
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  4. Please add essential merge tags—"Reason", "Additional Information", and "Charging Library/Branch"—to the Manual Bill feature in LX Starter for Polaris libraries. These tags are fundamental to our billing processes and are conspicuously absent, impeding our ability to relay comprehensive billing details to patrons as is standard in Polaris' Manual Bill, as per the documentation in Polaris Staff Client Help - Bill a charge manually to a patron account (https://documentation.iii.com/polaris/7.5/Default.htm#PolarisStaffHelp/Patron_Services/PPuseacct/BillChargeManu.htm)

    It's also come to our attention that Sierra libraries are encountering similar issues with missing merge tags, as highlighted in the idea titled "Library Name, Library Address, Branch Name, Branch…

    31 votes

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  5. Add notices for Interlibrary loan to LX Starter. Patrons are commonly ignoring ILL pickup notices. A flashier email might grab their attention.

    14 votes

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    UNDER REVIEW  ·  1 comment  ·  Admin →
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  6. There's a need for different blocks within the Almost Due / Auto Renew notice.
    The top block should group all the items that failed to renew and are due soon. The second block should group all the items that renewed and are due later.

    77 votes

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  7. Ability to upload fonts under Library Settings, same as images and colours.

    17 votes

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    UNDER REVIEW  ·  1 comment  ·  Admin →
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  8. Particularly important to consortia who have many staff to onboard...

    It would be great to customize the staff login welcome with links to documentation, local contacts and urls.

    4 votes

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  9. Allow the option for libraries to have the automated bounced note added to Polaris client patron record when email is hard bounced to be a blocking note. The blocking note alerts staff to verify the email information when the patron is standing in front of them.

    17 votes

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    UNDER REVIEW  ·  1 comment  ·  Admin →
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  10. Pull DVD artwork for notices using BOTH ISBNs and UPCs

    52 votes

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  11. It would be helpful if LX Starter allowed for patrons to receive checkout receipts via email. Sierra currently supports customizable checkout receipt emails using Due Slip print templates, but these are difficult to work with.

    45 votes

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  12. Please also put a message in the patron account when they mark our email as spam. I think anytime the notice preference is automatically updated by the system, a note should be added.

    35 votes

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    PLANNED  ·  7 comments  ·  Admin →
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  13. Include a Save As option, or some kind of sandbox/testing area in Template Design so users can play around with the notice design and save different versions before publishing.

    29 votes

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    1 comment  ·  Admin →
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  14. 46 votes

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    PLANNED  ·  7 comments  ·  Admin →
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  15. I was informed by support that the new Fines, Bills & Fines, and Manual Fines available in the Sierra version of LX Starter do not allow the use of the merge tags "libraryname, libraryaddress, branchname and branchaddress." There might be other merge tags also not available in these notices. Support said, "the new notice types differ from the original ones in that they do not support the libraryname and libraryaddress merge tags. The product team decided to change the merge tag design when implementing the new notice types. This is an intentional design decision…

    14 votes

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  16. When a saved block is edited, we would like it to automatically update any templates using that saved block rather than having to go to each template and re-add the updated block to each template one by one.

    43 votes

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  17. For enhanced privacy, we have configured Polaris Hold Tag to file patron holds under 2 characters of last name, first initial(s) and then last 4 digits of barcode number. We would love to have a merge tag that can pull in the "Hold Tag" template from Polaris that we can title "Filed Under" so patrons will know in advance what information they will need to locate their hold on our shelf.

    6 votes

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  18. They can create and remove accounts but if someone they created doesn't click the link in time they need a super admin to resend that email.

    18 votes

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  19. When we look at the notice information LX Starter backend, we should be able to see and download a copy of the notice sent to the patron.

    This would give you the ability to print out the notice if necessary - to either mail or hand the patron.

    36 votes

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  20. A few suggestions:

    1) Allow customizable colors using the swatch in 'Icon Type' so we can better match our theme
    2) Remove the Tinder icon
    3) Add a Podcast icon

    5 votes

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    UNDER REVIEW  ·  1 comment  ·  Admin →
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