Have an option to NOT automatically update notice preference when an email hard bounces
Default contact method:
Have an option to NOT automatically update notice preference when an email hard bounces.
We have many patrons that have the notice preference type for text message but also receive emails. If their email bounces and the notice preference type is changed, they will no longer receive the text messages they signed up for.
OR
Have an option to only change the default notice type if it is already set to email.
Amanda Payne
shared this idea
We will consider this idea for possible future development. Thank you!
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Amanda Payne
commented
I would like to add that this has been pretty disruptive to our patrons who want to receive text notices and have an email address in their account as well. Since it automatically updates to "phone" preference, these patrons can potentially receive unwanted phone calls. We are able to update their accounts and explain the situation but only if they reach out to us first.