Skip to content
Innovative Idea Exchange
← Innovate with us

Settings and activity

1 result found

  1. Block patrons from placing holds in VEGA, Mobile App, PAC and Leap if patron is blocked

    60 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    UNDER REVIEW  ·  17 comments  ·  ILS - Polaris » Circulation, Access Services & Fulfillment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    michelle commented  · 

    I agree, if the place a hold and they are blocked due to fines or registration has expired -it makes more work for my staff, they have to let the patron know when their book is in and that they need to stop at desk to clear up whatever the problems is. If their card is blocked and they try and place an item on hold there should be a pop up to let the patron know that they can not place a hold there is a problem with their card and they should reach out to their home library.

    An error occurred while saving the comment
    michelle commented  · 

    I feel that if there card is expired or the are blocked from fines over $10 they should not be able to place holds or request- they should get a pop up saying they can' place this hold or request and the should contact their home library to see what the problem is. We have to make phone calls when items come in and their card is blocked because the card has expired or the owe more than $10. Then we hold the book for a few days and either they come in or they don't and we have to send back to the owning library. This I feel is holding up the book from patrons that are in good standing and wasting the time of the staff .

    michelle supported this idea  ·