Settings and activity
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23 votes
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Vicky Smith
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148 votes
An error occurred while saving the comment Vicky Smith
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Patrons receive a hold-cancellation message whether they initiate it or not. The very ugly workaround we use is to include a statement to the effect that "if you did not cancel this hold yourself, please contact us for more information." The ability to select from a list of possible reasons would be a game changer.
Vicky Smith
supported this idea
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32 votesVicky Smith
supported this idea
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Our patrons repeatedly complain to us that the pw-reset function doesn't work. It works beautifully, but our patrons think the pw-reset email is phishing, as they don't recognize the sender "no-reply@iiivega.com" or the name of our consortium.