More obvious cookie prompt.
It's possible this could be resolved with the new VPAT update but I have had a number of patrons tell us that our catalog was broken because they didn't see the cookie notification in the footer. Something more obvious/eye-catching (see Worldcat) might be better.
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Gerry Formby commented
Patron are missing the banner at the bottom. Believing that the website has crashed or frozen.
The banner can easily be missed by patrons coming to the catalog for the first time and/or from an embedded search result. Patrons are then frustrated that the item they want is right there, but cannot click the request button.