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10 votes
Amy Mihelich
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18 votesAmy Mihelich
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42 votesAmy Mihelich
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22 votesAmy Mihelich
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25 votesAmy Mihelich
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15 votesAmy Mihelich
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23 votesAmy Mihelich
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28 votesAmy Mihelich
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9 votesAmy Mihelich
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6 votesAmy Mihelich
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12 votesAmy Mihelich
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11 votesAmy Mihelich
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4 votesAmy Mihelich
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7 votesAmy Mihelich
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74 votesAmy Mihelich
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63 votes
An error occurred while saving the comment Amy Mihelich
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Updating that we have now managed to move the majority of our staff over to Leap for patron services, but will have to continue to maintain a couple of staff client stations at every member library for Polaris offline because the Leap Offline dependence on browser cache is a total non-started with all IT admins involved. They've literally said they'd rather have staff use pencil and paper.
All we really need is the ability to backup the offline files to a hard drive or somewhere outside of the browser cache.An error occurred while saving the comment Amy Mihelich
commented
We are a cooperative library system and have 14 member libraries, each with their own IT support and each with their own desktop security and browser settings. (Which we aren't able to control.) The concern about working offline in leap and losing data if the cache is cleared has been a hurdle to libraries adopting Leap at the circ desk.
Amy Mihelich
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31 votesAmy Mihelich
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34 votesAmy Mihelich
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34 votesAmy Mihelich
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7 votesAmy Mihelich
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Our consortium still uses the Polaris staff client for a couple of functions - primarily for offline circulation during upgrades and emergency outages (loss of internet or urgent server maintenance). For this reason, most senior circulation staff have to have the "Access patron import" permission as that controls access to the Bookmobile offline upload process. But we don't want all senior circulation staff to have the ability to import patron records - we want that to be limited to a very small group of staff who have been cleared to handle student data files (and have the approved secure file transfer training). Right now we can't distinguish between the two very different functions and the different groups that need access to perform them so we have to err on the side of providing too much access and trusting staff to please not perform system tasks that they are not approved for.