Settings and activity
111 results found
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16 votes
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Emma Olmstead-Rumsey
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45 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
The inconsistency of this drives me crazy. Why can you search for 'digital but not physical books' but not for 'physical but not digital books'? It doesn't make sense, and more importantly, most of our ebook users are searching our ebook platforms (Libby, hoopla, etc.), not the PAC. The patrons using the PAC are specifically there because they want physical items.
Emma Olmstead-Rumsey
supported this idea
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26 votes
This functionality will be included when we deliver the MEEP idea winner for this first cycle.
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would have saved us a lot of grief when we launched LX Starter. We had lots of configuration issues between our City email server and Amazon SES, resulting in many notifications being marked as spam by receiving email servers and never delivered. If we had had the ability to test instead of having to go live with real notices to patrons, we wouldn't have had the interruption in service to patrons.
The issues also made our staff really pessimistic and cynical about LX Starter and Vega because that was their first experience with the platform. I told them how we were switching over to this great new service but what it did, from their perspective, was basically break email notices for a couple of months.
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This is vital. Our biggest issue with LX Starter has been message delivery, so being able to test the look of messages is less important than being able to test the delivery process.
Emma Olmstead-Rumsey
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12 votesEmma Olmstead-Rumsey
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17 votesEmma Olmstead-Rumsey
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14 votesEmma Olmstead-Rumsey
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29 votesEmma Olmstead-Rumsey
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138 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
Well, that's a horrible situation I wasn't aware of. Thanks so much for posting this! We really need a fix for this. Nothing is more frustrating to patrons than this kind of situation ("you've given us the correct information, possibly more than once, but we can't use it").
Emma Olmstead-Rumsey
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24 votesEmma Olmstead-Rumsey
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18 votes
Updating this to under review. We have plans to add an "alert note" on patron records but need to evaluate on items. I accidently updated the wrong idea (between the two).
Emma Olmstead-Rumsey
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An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would be SO helpful! There are a ton of things this would be useful for. I know blocking notes are supposed to fulfill this function, but I don't want my patron to not be able to borrow ebooks or renew their checked out items because we have an item of theirs in the lost and found, we need them to sign a form, etc. We end up putting that info in non-blocking notes instead and staff just don't look at it and the issue stays unresolved for months.
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8 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would be a nice feature! Especially for damaged/missing parts situations where the automatic notification can't be detailed enough to be informative to a patron, it's more efficient just to call them then to send the automatic notice and wait for them to call back. It'd be great if these calls could be noted in the same place as other notifications.
Emma Olmstead-Rumsey
supported this idea
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9 votesEmma Olmstead-Rumsey
shared this idea
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14 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would save a lot of time! Thank you for posting this one.
Emma Olmstead-Rumsey
supported this idea
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23 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would be very helpful! We have patrons who use the card mainly for accessing computers/devices. The access management software isn't sophisticated enough to pass anything back to Polaris, so someone could renew their card, hop on a computer that day, and then visit every day for the next month for a computer session and it wouldn't be reflected in Polaris at all.
Emma Olmstead-Rumsey
supported this idea
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6 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
Yes, please! Since there are such a variety of devices, browsers, and settings, it's challenging to talk a patron through clearing their cache. And that only helps the small fraction of patrons who contact us--most patrons just continue to see the outdated information and we never even know.
Emma Olmstead-Rumsey
supported this idea
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9 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
We actually already do this. We program DL-capable scanners, though. We've been working with Bayscan and it's been pretty easy.
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14 votes
An error occurred while saving the comment Emma Olmstead-Rumsey
commented
This would be very valuable for addressing patrons correctly. I'm sure the customers that use titles would like the ability to include them. We use a UDF in our library for parent/guardian name on children's accounts, and it would be nice to address the notice to the parent/guardian when something was present in that field and the notice is going to the parent's email address, not the child's.
We'd also like the ability to include preferred name in notices instead of legal name (we use a clunky swapped setup in our instance of Polaris to keep the legal name fields mandatory, so the "name" fields that are merge tags are legal names for us, not preferred names).
Emma Olmstead-Rumsey
supported this idea
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18 votes
We will consider this idea for possible future development. Thank you!
Emma Olmstead-Rumsey
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33 votes
We will consider this idea for possible future development. Thank you!
Emma Olmstead-Rumsey
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13 votesEmma Olmstead-Rumsey
supported this idea
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This is especially important since email notifications account for 90+% of most libraries' notifications, and with the way Polaris is set up, they are practically the only channel for almost due/autorenew messages, so even patrons who are signed up for a different notification method may still be receiving email messages with the incorrect name on them.