Passcode Reset Clarification or Enhancement
There's no way to modify the text that appears on the Passcode Reset page for Vega Discover. We've seen some patrons trying to enter their barcode with spaces as it is formatted on their library card which doesn't work. At a minimum, it would be great to indicate on this page to enter "Barcode/Username (no spaces, please)", or even better to have the input field ignore spaces entered. Thanks for the consideration and reducing some of our front line staff headaches.
Eric Lozauskas
shared this idea
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Margaret Rose O'Keefe
commented
A patron was using their former barcode to try to do a password reset, and before we realized what the issue was, the screen kept simply refreshing and gave them no message indicating what the issue was. It would be much more helpful if it warned them that they were using an invalid barcode, or even better, that they were using a former barcode.