This is a useful idea. Staff can add a note to the customer's cancelled hold, but the note isn't visible to the customer. They have to contact the library and ask staff to read the note to them. It would be a great service to have the note visible to the customer.
This is a useful idea. Staff can add a note to the customer's cancelled hold, but the note isn't visible to the customer. They have to contact the library and ask staff to read the note to them. It would be a great service to have the note visible to the customer.