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3 votes
Shawn P. Farrell
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3 votesShawn P. Farrell
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6 votes
An error occurred while saving the comment Shawn P. Farrell
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7 votesShawn P. Farrell
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4 votesShawn P. Farrell
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7 votesShawn P. Farrell
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6 votesShawn P. Farrell
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10 votesShawn P. Farrell
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4 votesShawn P. Farrell
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5 votesShawn P. Farrell
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22 votesShawn P. Farrell
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7 votesShawn P. Farrell
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5 votesShawn P. Farrell
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5 votesShawn P. Farrell
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11 votesShawn P. Farrell
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70 votesShawn P. Farrell
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32 votesShawn P. Farrell
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An error occurred while saving the comment Shawn P. Farrell
commented
During the Circulation Forum at this week's IUG, a few libraries brought up their continued interest in going fine free, but also shared how they still faced challenges within their respective institutions from those who felt materials would not come back.
This is a realistic concern, especially for libraries that couple going fine free with the protracted loan periods made possible by autorenewals. It can sometimes be challenging to get customers to return things, so we appreciate the availability of patron blocks that will prevent checkouts, renewals, etc., but not penalize a customer financially, like the ability to suspend borrowing privileges based on the number of days overdue.
We'd love to see a new Patron Block added based on the number of items a customer has claimed returned. That number would be determined by the library, work in conjunction with the process of claiming an item returned, & be configurable via the Patron Blocks table, so when a customer hits x number of items claimed returned, they're block from borrowing until the items are found & checked in & the counter is reduced.
An error occurred while saving the comment Shawn P. Farrell
commented
This is a resubmission of a just-expired idea that had come close to winning on previous ballots.
During the Circulation Forum at this week's IUG, a few libraries brought up their continued interest in going fine free, but also shared how they still faced challenges within their respective institutions from those who felt materials would not come back.
This is a realistic concern, especially for libraries that couple going fine free with the protracted loan periods made possible by autorenewals. It can sometimes be challenging to get customers to return things, so we appreciate the availability of patron blocks that will prevent checkouts, renewals, etc., but not penalize a customer financially, like the ability to suspend borrowing privileges based on the number of days overdue.
We'd love to see a new Patron Block added based on the number of items a customer has claimed returned. That number would be determined by the library, work in conjunction with the process of claiming an item returned, & be configurable via the Patron Blocks table, so when a customer hits x number of items claimed returned, they're block from borrowing until the items are found & checked in & the counter is reduced.
An error occurred while saving the comment Shawn P. Farrell
commented
@G.Wise, when this item was reviewed & scored by III's Engineers, that was indeed one of the functional requirements. See Mike's summary below. Staff would be required to perform an override (& their action would be recorded in the circulation overrides table). Hopefully, the idea will return on a future ballot.
An error occurred while saving the comment Shawn P. Farrell
commented
During the Circulation Forum at this week's IUG, a few libraries brought up their continued interest in going fine free, but also shared how they still faced challenges within their respective institutions from those who felt materials would not come back.
This is a realistic concern, especially for libraries that couple going fine free with the protracted loan periods made possible by autorenewals. It can sometimes be challenging to get customers to return things, so we appreciate the availability of patron blocks that will prevent checkouts, renewals, etc., but not penalize a customer financially, like the ability to suspend borrowing privileges based on the number of days overdue.
We'd love to see a new Patron Block added based on the number of items a customer has claimed returned. That number would be determined by the library, work in conjunction with the process of claiming an item returned, & be configurable via the Patron Blocks table, so when a customer hits x number of items claimed returned, they're block from borrowing until the items are found & checked in & the counter is reduced.
An error occurred while saving the comment Shawn P. Farrell
commented
This was functionality we had in a previous ILS, long before the fine free craze had captured the attention of so many. I would imagine, if introduced, it would be as optional/configurable as any other block.
When a library has a clearly communicated policy for items claimed returned & staff are trained to & actually do follow through with shelf checks, it can be as effective as any other block. At CHPL, in addition to immediate shelf checks when a customer claims an item returned, we run regular reports for staff to act on, that help minimize the number of items that have actually been returned. We also reset the counter annually for those with no active claims on their account.
An error occurred while saving the comment Shawn P. Farrell
commented
During the Circulation Forum at this week's IUG, a few libraries brought up their continued interest in going fine free, but also shared how they still faced challenges within their respective institutions from those who felt materials would not come back.
This is a realistic concern, especially for libraries that couple going fine free with the protracted loan periods made possible by autorenewals. It can sometimes be challenging to get customers to return things, so we appreciate the availability of patron blocks that will prevent checkouts, renewals, etc., but not penalize a customer financially, like the ability to suspend borrowing privileges based on the number of days overdue.
We'd love to see a new Patron Block added based on the number of items a customer has claimed returned. That number would be determined by the library, work in conjunction with the process of claiming an item returned, & be configurable via the Patron Blocks table, so when a customer hits x number of items claimed returned, they're block from borrowing until the items are found & checked in & the counter is reduced.
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45 votesShawn P. Farrell
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22 votesShawn P. Farrell
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9 votesShawn P. Farrell
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Thanks for resubmitting this idea, Nicole!
System downtime is a frustrating rarity for all concerned & making sure that offline transactions are uploaded & processed promptly is an essential step in the restoration of service. With dozens of branches to manage, each including multiple service points, an e-mail notification that shares the time & date of the upload along with its location, would be a great boost to the efficiency of the process.