We are excited to see the improvements already underway in the new Library Portal for Vega Interact Voice & SMS, but we would very much like to see reporting added on incoming calls, so we can track the dial-in activity on our 513-LIBRARY line.

There is lots of potentially useful information that might be culled, even beyond just general call volume. Call durations, the home library of the caller, the menu options selected, etc. If, for example, we see that a significant number of users are choosing the option to hear library announcements, we'll see that as clear indication that that offering needs to be updated more frequently.