Settings and activity
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4 votes
Shawn P. Farrell
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4 votesShawn P. Farrell
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1 voteShawn P. Farrell
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2 votesShawn P. Farrell
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2 votesShawn P. Farrell
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6 votesShawn P. Farrell
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3 votesShawn P. Farrell
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4 votesShawn P. Farrell
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1 voteShawn P. Farrell
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An error occurred while saving the comment Shawn P. Farrell
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3 votesShawn P. Farrell
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1 voteShawn P. Farrell
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1 voteShawn P. Farrell
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2 votesShawn P. Farrell
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2 votesShawn P. Farrell
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1 voteShawn P. Farrell
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2 votesShawn P. Farrell
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An error occurred while saving the comment Shawn P. Farrell
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We would very much like to see some indication in our ILS (Sierra) that a patron has opted in to receive SMS messages.
Even if SMS Alerts cannot be their own, unique notice type & not just supplement the patron's chosen notice preference of email or phone, the simple activation of a new field would be useful for frontline staff trying to troubleshoot during interactions with the patron.
Even a date/time stamped Note field entry that is applied when Vega Interact SMS first authenticates against the patron's record during the opt-in process would be incredibly helpful, even more so if that field could then be searched on.
05-01-2026 SMS alert opt-in.
Ideally, a similar note would be applied if the patron stops the service on their device.
05-10-2026 SMS alert opt out.
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13 votesShawn P. Farrell
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Just a quick correction to something mentioned in the first paragraph above. Courtesy/autorenewal texts ARE available to Sierra libraries. The documentation we received uses the Polaris notification type table & the codes identifying the different notice types were not as aligned as was thought.
That being said, including an item identifier in the reporting would be incredibly useful for tracking & troubleshooting texts (and for that matter, calls made via Vega Interact Voice).