We currently have 115K+ patrons with Phone as their notice preference. Since launching the dial-in component of IPA/Vega interact Voice, we've had roughly 21K calls.

We would like more reporting on what it is they're calling in for. Are they selecting the option to listen to their current checkouts, their holds? Are they choosing to hear library announcements? Are they navigating through multiple menu options on the same call?

For something like the library announcements option especially, it would help us better gauge the usefulness of updating this content more frequently so it remains fresh & informative.