Send Almost Overdue & Autorenew Notices by SMS
We have found that Polaris sends Almost Overdue & Autorenew notices by email if the patron has a valid email address on their account, even if they have selected TXT as their notification option. The only way to send an Almost Overdue notice by text is to check the "Additional TXT notice" box, which makes no sense if the patron has already chosen TXT for notices.
Most patrons who chose TXT for notifications do so because they do not read their emails. The Almost Overdue notices are missed and late fines are incurred. Vega Interact should send Almost Overdue & Autorenew notices by SMS by default if the patron has selected TXT notices.
Keith Davis
shared this idea
-
Keith Davis
commented
We have found that Polaris sends Almost Overdue notices by email if the patron has a valid email address on their account, even if the patron has chosen TXT as their notification option. The only way to send an Almost Overdue text message is by checking the "Additional TXT notice" box. Most patrons who select TXT as their notification option do so because they do not read their emails, so the Almost Overdue alerts are ignored and late fines are incurred.
If a patron selects TXT as their notification option, the Almost Overdue & Autorenew notices should be sent by Vega Interact through SMS by default and not through email.