Allow patrons to choose to get notifications at both phone and email
We've had patrons requesting to be allowed to choose both notification methods- phone and email, not only one. This would be very useful for patrons whose phones get shut off frequently, or who have another person helping them by picking up their holds for them. Two contact methods would be helpful.
Janna
shared this idea
-
Shawn P. Farrell
commented
An option to receive more than one notice type would be terrific for those patrons who rely on these notices to manage their account!
We have so many patrons who have had either telephone notices or e-mail notices, only to see them inexplicably bounce or get blocked by some app or filter that they're unable to control or even aware of. It' becomes a paint point for frontline staff dealing with patrons who haven't received their notices & I think I've developed tennis elbow just from writing & rewriting the explanation of "INCOMPLETE LOGGED" in the Teleforms history.
If patrons could elect to receive notices of more than one type, they'd have a failsafe, which is kind of how we're currently planning to promote text messaging, as we launch Vega Interact SMS.