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8 results found

  1. Libraries should have the option to exclude frozen holds from the total holds queue that appears in any catalogue.

    Benefits:

    1) Customers will have a better idea of where they are in the hold queue.
    We encourage customer-driven hold management, and customers have told us that they want an estimate of when their holds will be filled.
    This is especially true when customers place multiple hold on titles within a series.

    2) Customers will not see inflated hold queues and provide feedback to the Library that they should purchase more copies.

    3) Customers could make an education decision on whether…

    11 votes

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  2. We've had a couple of instances where the Encore 'Did you mean?' suggestions have offered up inappropriate alternatives to the search that was performed.

    The first example was that it suggested 'sex manuals' when a search for 'car manuals' was performed.

    The second example was that it suggested 'American poets' when a search for 'African poets' was performed, to which our client took offense at.

    We would like to see some functionality added to Encore that would allow us to customise what suggestions display and what do not display for the 'did you mean' algorithm. This would allow us to…

    1 vote

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  3. Provide Libraries with the option to "always be able to freeze a bib or item level hold".

    If circulation/OPAC rules allow a customer to place a hold, the customer should always be able to freeze it.

    At this time, customers cannot freeze a bib level hold if there is an item attached to the bib that could fill the hold. Customers tell us that they want to manage their holds. They are unsure of a "Not Needed Before" date, but they know that they do not want to fill the hold immediately.

    This is important for libraries that split out…

    16 votes

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  4. I would like to add additional links to the footer of Encore but there is current limit of 6 links. Please remove this limit so I have an area in Encore that I can unobtrusively add links in Encore for patrons and staff.

    1 vote

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  5. Currently we are having a problem when our readers fill in the Encore request note box. There is a hard limit of 125 characters which our readers routinely blast through. In trying to solve this problem, we have added a more descriptive label to the box (saying that the message has to be limited to 125 characters), but still the readers expect us to receive the information that they have typed in beyond the 125 character limit - the request box will allow them to add it in, but won't transmit this information to the library.
    The help desk told…

    1 vote

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  6. In order to make webpac can link to the LC Name Authority File,
    it is needed to separate the link of MARC 100, 110, 600, 610, 700, 710.

    For example : https://cylis.lib.cycu.edu.tw/record=b3104334
    Separate the AUTHOR name link
    "Hull, John, 1946- author. http://id.loc.gov/authorities/names/n88011278"
    to "Hull, John, 1946- author." and "http://id.loc.gov/authorities/names/n88011278" .

    And then patrons can click the url "http://id.loc.gov/authorities/names/n88011278" to see the LC Name Authority File.

    7 votes

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  7. The current icons available for the OPAC for material types are woefully lacking. There's no icon for audiobooks (the modern digital type), but you have icons for cd-rom books and books on cassette. The icon I'd most like to see added is a streaming video icon. This is a very common collection item in the 21st century, but our only option is a film (reel-to-reel), dvd, or internet resource (which isn't helpful at all). Any chance we could get more modern material type icons? For ideas, simply google "streaming video icon" and look at all the options!

    Idea Value
    Users…

    55 votes

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  8. Sierra currently has mixed support for Secure FTP. It is available in some parts of the application, but not others. It is available for transferring files using the File Transfer Software (FTS) product, and for sending files via the Job Scheduler. There is currently no support for Secure FTP for Web OPAC maintenance. The current system only supports using the Web Master function of the Sierra Desktop Application or using insecure FTP programs.

    I'd like to suggest that Secure FTP support be added so that organizations can use it to maintain their Web OPACs.

    FTP was never designed to be…

    13 votes

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