Option to exclude frozen holds from total holds queue in catalogue
Libraries should have the option to exclude frozen holds from the total holds queue that appears in any catalogue.
Benefits:
1) Customers will have a better idea of where they are in the hold queue.
We encourage customer-driven hold management, and customers have told us that they want an estimate of when their holds will be filled.
This is especially true when customers place multiple hold on titles within a series.
2) Customers will not see inflated hold queues and provide feedback to the Library that they should purchase more copies.
3) Customers could make an education decision on whether they want to place a hold. We have no limits on the number of holds that can be placed, but inflated hold queues may deter someone from placing a hold.
4) Staff won't have to look up the number of active holds attached to a bibliographic record for customers. Customers that know frozen holds are included in the total number of holds ask Staff for "real-time" data.
Elizabeth Wright
shared this idea
This idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
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Kathy Halloran
commented
Frozen holds included in the holds queue impact the High Deman Holds results. It is best to have these excluded from the HDH reports.
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Sini Neuvonen
commented
This would be great - we often get feedback from customers who are surprised that when they unfreeze holds all of them come right away, even if their queue position was 35 or something.