There are 3 options in the "claim return" workflow at checkin.
1) Checkin items (with no fines) and change status to missing.
2) Checkin items (with no fines) and change status to claims returned.
3) Leave items checked out (send overdue notices) and change status to claims returned.

We always select #2, but we cannot stop staff from accidentally selecting #3. This is troublesome for us because in the #3 workflow customers get an email overdue notice when they have already told the library they have returned the item - and customers can be quite upset about this.

Is there a way to "fix" the response of this pop-up to 1, 2, or 3 options?

Thanks,
Elizabeth