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  1. 13 votes

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    Jennifer Nicolotti commented  · 

    I agree with all of the points Jeremy makes and more. We allow customers to self-register and we also have over 300 staff members that create customer records manually. One simple typo in the address fields can throw off the entire address and make it unusable both searching within Sierra, as well as sharing this data with 3rd party applications who can't parse our data because of the errors in the format.

    Jennifer Nicolotti supported this idea  · 
  2. 10 votes

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    Jennifer Nicolotti commented  · 

    We recently started using NCIP for ILL lending with OCLC. It is not documented anywhere that NCIP is not compatable with SIP2, and so we had so many issues with items never deleting that we finally figured it out. This is a huge problem for us. We are 24 branches, and have trained our customers for years to check out and check in at our selfchecks. We now have to keep all ILL items behind the desk, when with INN-Reach customers knew they could use the self checks. Making this change is frustrating and time consuming. We have the rfid tags in the items, and checkout does not appear to be a problem, it is just checkin. We need this enhancement as soon as possible for our customer service.

  3. 3 votes

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    Jennifer Nicolotti supported this idea  · 
  4. 17 votes

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    Jennifer Nicolotti supported this idea  · 
  5. 3 votes

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    Jennifer Nicolotti supported this idea  · 
  6. 6 votes

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    Jennifer Nicolotti supported this idea  · 
  7. 11 votes

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    Jennifer Nicolotti supported this idea  · 
  8. 8 votes

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    Jennifer Nicolotti supported this idea  · 
  9. 21 votes

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    Jennifer Nicolotti supported this idea  · 
  10. 30 votes

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    Jennifer Nicolotti supported this idea  · 
  11. 28 votes

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    Jennifer Nicolotti shared this idea  · 
  12. 16 votes

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    Jennifer Nicolotti supported this idea  · 
  13. 9 votes

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    Jennifer Nicolotti supported this idea  · 
  14. 14 votes

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    Jennifer Nicolotti supported this idea  · 
  15. 14 votes

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    Jennifer Nicolotti supported this idea  · 
  16. 15 votes

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    Jennifer Nicolotti supported this idea  · 
  17. 35 votes

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    Jennifer Nicolotti supported this idea  · 
  18. 19 votes

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    Jennifer Nicolotti supported this idea  · 
  19. 3 votes

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    Jennifer Nicolotti supported this idea  · 
  20. 17 votes

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    Jennifer Nicolotti supported this idea  · 
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