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21 votes
We are planning on limiting soft bounces this quarter (Q3 2023).
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Shawn P. Farrell
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3 votesShawn P. Farrell
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8 votesShawn P. Farrell
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9 votes
An error occurred while saving the comment Shawn P. Farrell
commented
This would be terrific!
We are a Sierra library using Bibliotheca self-checkout machines for the majority of our circulation transactions, so adding this information isn't an option for us. We'd love to see it built into LX Starters notices, instead.
Not to get political, but the current federal government administration does not see the value in public libraries. And in Ohio, where I'm located, that apathy extends to the state government, which just tried to cut $100M from library budgets across the state.
Public libraries need all hands on deck in terms of ways of showing our value to the communities we serve. Putting a dollar value on what our users are borrowing from every day is a quick, blatant, & attention getting way of doing just that.
Shawn P. Farrell
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5 votesShawn P. Farrell
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13 votes
An error occurred while saving the comment Shawn P. Farrell
commented
Agree with Elizabeth that the suggested elements would dramatically increase the usefulness of this report for our selectors.
Shawn P. Farrell
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12 votes
An error occurred while saving the comment Shawn P. Farrell
commented
Prior to our Sierra library's move to LX Starter, we kept track of sent notices through both Mandrill & by cc'ing an internal address. Mandrill has its own rules (keeping detailed info on delivered messages for 30 days & keeping record of bounced messages for 90 days). We kept everything we cc'd ourselves for 3 months as well.
Aside from patron privacy, which is certainly a legitimate concern, I feel like being able to set a limit on how long this data is maintained might help speed up the retrieval process whenever we're looking for a particular patron's notice history?
Shawn P. Farrell
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19 votesShawn P. Farrell
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14 votesShawn P. Farrell
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16 votesShawn P. Farrell
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5 votes
An error occurred while saving the comment Shawn P. Farrell
commented
A tooltip that displays as you hover over Ready for Pickup titles might be useful.
Shawn P. Farrell
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4 votesShawn P. Farrell
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3 votesShawn P. Farrell
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5 votesShawn P. Farrell
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3 votesShawn P. Farrell
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3 votesShawn P. Farrell
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3 votesShawn P. Farrell
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6 votesShawn P. Farrell
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3 votesShawn P. Farrell
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5 votes
An error occurred while saving the comment Shawn P. Farrell
commented
I'd like to see offline circ functionality added to Mobile Worklists. When a library loses its network connectivity, transactions take longer to resolve, whether they're being performed at a staff terminal or at a self-checkout machine to be uploaded when connectivity is restored.
As a Sierra user, it'd be great to have a version of Offline Circ fit for mobile use, so staff could meet people in the lines of patrons that inevitably form when offline, & help alleviate some of that frustration, getting them checked out & on their way, with the transactions uploaded as soon as possible.
And yes, it would also be helpful if there were an offline mode for in-house use counts.
Shawn P. Farrell
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@Jason
Obviously, if you were targeting Q3 of 2023, there's been a delay, but is this still planned? What kind of limit are you expecting to put in place?
We see circumstances similar to Janet's. For example, +500 soft bounces for notices sent out this weekend alone & a small number of staff who have to address them manually.