Settings and activity
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10 votes
An error occurred while saving the comment An error occurred while saving the comment 
mindy
commented
Would work like a cashier code. Staff would enter their assigned code prior to checkout of patron's items. When they hit enter to print the transaction receipt, the "enter your code" box would pop back up for next transaction and staff member handling transaction.
We did not have much luck with individual accounts. Staff did not logout and other staff would use their account.
Our Circ Supervisor is trying to come up with a solution to better track errors for training purposes. He has a background in bookstores, so he is thinking of a scenario, similar to cash registers, where staff could enter codes rather than logging in and out of Polaris completely.
mindy
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62 votesmindy
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170 votes
An error occurred while saving the comment mindy
commented
Agreed! This needs to be escalated to highest priority. Polaris should be a tool that helps our patrons (and Libraries) have a better experience rather than a source of frustration.
mindy
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14 votesmindy
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19 votes
An error occurred while saving the comment mindy
commented
Leap is limited to less than 1,000 records for bulk change. Polaris Client is easier to create record sets.
An error occurred while saving the comment mindy
commented
Please add to Polaris client for those who do not use LEAP.
An error occurred while saving the comment mindy
commented
No, I don't see that option on our item record sets. Under which tab are you finding it?
We are on Version 7.6 Build 37191.mindy
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37 votesmindy
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17 votesmindy
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No worries, Wes. I promised our Circulation Supervisor I would suggest his idea and now I can share your response with him to illustrate how sometimes what seems like a simple suggestion really isn't. Sometimes the answer to come from someone other than me. Thanks for your input. It isn't always easy to get staff to understand the back end of the system. I did let our Circ Supervisor know this was likely not going to happen, but I like our staff to feel heard and remain a part of the solution process. I like to encourage them to think, dream and engage in their job rather than shut them down. I'm unclear on how printing a username as a barcode is helpful, just type the user name.
Emma, thanks for your comment. I like that idea and it seems more practical. It is sometimes difficult to determine accountability (for training purposes) in order to help the staff making the error with further training.