Clerk Codes for Circulation Staff
It would be nice to have Clerk codes for Circulation Staff to enter to perform patron transactions. Once the transaction clears, the system resets and is ready for the next clerk code. This would alleviate the need for each staff member to have their own Polaris login and more importantly help identify staff that may need more training. It would also keep staff from piggybacking off another staff member's login. We would be happy if this was an option that could be turned on and left off for those libraries that do not desire it.
-
Emma Olmstead-Rumsey
commented
Another way to approach this would be to allow libraries to require re-entry of existing login credentials when performing certain transactions. We'd prefer that since we'd continue to use the individual staff logins, and we don't want to add another set of usernames/codes for staff to remember. But I like this concept.
-
mindy
commented
Would work like a cashier code. Staff would enter their assigned code prior to checkout of patron's items. When they hit enter to print the transaction receipt, the "enter your code" box would pop back up for next transaction and staff member handling transaction.
We did not have much luck with individual accounts. Staff did not logout and other staff would use their account.
Our Circ Supervisor is trying to come up with a solution to better track errors for training purposes. He has a background in bookstores, so he is thinking of a scenario, similar to cash registers, where staff could enter codes rather than logging in and out of Polaris completely.
-
Hi Mindy,
I'm not clear on how you envision clerk codes would replace a login. Would you please provide more details on the workflow you're thinking of?