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  1. 8 votes

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    Wes Osborn supported this idea  · 
  2. 11 votes

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    Wes Osborn shared this idea  · 
  3. 1 vote

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  4. 1 vote

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  5. 9 votes

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    Wes Osborn commented  · 

    I like this idea. I'm sure there is enough room to include the control numbers below the current icons.

    Wes Osborn supported this idea  · 
  6. 79 votes

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    Wes Osborn commented  · 

    Given that we don't use pronouns on any notices, the upcoming Patron Alert feature might help for this: https://portal.productboard.com/iii/6-innovative-product-status-board-new/c/1056-patron-alert-note-

    Though that field would not be patron updatable, which I would assume would be the preference for most people.

  7. 12 votes

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    Wes Osborn commented  · 

    Specifically the issue here in leap seems to be looking for SOME sort of delimiter. So, 614.837.8533 will match 614-837-8533 but 6148378533 will NOT match either of those.

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  8. 4 votes

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  9. 37 votes

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    Wes Osborn commented  · 

    This is a critical blocker. If it is not possible to use the Polaris patron id, then as a workaround, there should at least be some sort of transfer or migration service that could be run at least on an account by account basis to merge the old lists into the new account.

    Wes Osborn supported this idea  · 
  10. 38 votes

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    Wes Osborn commented  · 

    This would be super helpful. I'm also adding in the keyword "audit" to make this easier for myself to find in the future :)

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  11. 24 votes

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  12. 17 votes

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    Wes Osborn commented  · 

    Although I know this would be more steps than happen today, I think that it is not an unusual flow for most accounts that people establish these days and would ultimately benefit both the patron with being assured they can get their notices and the library for having a better reputation for sending notices and lower costs (SMS/texts) for making sure those notices get through.

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  13. 11 votes

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    Wes Osborn supported this idea  · 
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    Wes Osborn commented  · 

    This seems to be a common issue across various parts of the Leap framework that could lead to data loss (see: https://ideas.iii.com/forums/951742-ils-polaris/suggestions/49250999-leap-doesn-t-save-or-prompt-to-save-notes-when-you ). Leap should be looking for these types of instances, this is common browser behavior: https://stackoverflow.com/a/7317311

  14. 10 votes

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    Wes Osborn commented  · 

    It would be SUPER to be able to get a better handle on who is authenticating.

    Or, we'd also be fine with recording the API key used in the transaction database when a patron validates. Since those would be required, we'd always have access to the information.

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  15. 5 votes

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    Wes Osborn commented  · 

    In discussions with Innovative, part of this comes down to the question of do you want to allow certain functions to be "overrideable". I would argue for cataloging records, we do not want to allow any overrides, but others might feel differently and should chime in via the comments with their ideas.

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    Wes Osborn commented  · 

    Most staff do not understand it when the override dialog pops up and they end up putting in their own account information again or opening up a ticket.

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  16. 22 votes

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    Wes Osborn commented  · 

    I might quibble a bit with the "Deny" option, but I really like the idea in General and it might pair well with: https://ideas.iii.com/forums/951742-ils-polaris/suggestions/50192763-putting-hindered-holds-more-prominent-so-all-holds

    Sometimes it seems like hold processing is the only thing we can get staff to consistently process.

    All this is to ultimately benefit the patron by moving requests and items more quickly through the system.

    Wes Osborn supported this idea  · 
  17. 6 votes

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  18. 30 votes

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    Wes Osborn supported this idea  · 
  19. 13 votes

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    Wes Osborn commented  · 

    What specifically are you attempting to do with the comparison? Get a list of records from one that isn't in the other or vice-versa? It might be better to do some searches to provide you with the results that you're looking for.

  20. 8 votes

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