Settings and activity
5 results found
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18 votes
Kristl Chavez
supported this idea
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14 votes
An error occurred while saving the comment Kristl Chavez
commented
eReceipts are friendlier and, thus, would be more likely to solicit action. Customers would be more likely to engage with their accounts and the library web presence overall.
Kristl Chavez
supported this idea
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30 votes
An error occurred while saving the comment Kristl Chavez
commented
I'm in particular interested in the following point since I manage these lists by myself (although we could have multiple users in the future):
- ability to view metadata at a glance including creation date, published date, last updated date, owner login
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45 votes
An error occurred while saving the comment Kristl Chavez
commented
So much basic customer service is lost if this isn't remedied. We rely on accurate search results to serve customers and we also lose the discovery element of the customer experience when not all areas of the record are crawled/displayed.
Kristl Chavez
supported this idea
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10 votes
An error occurred while saving the comment Kristl Chavez
commented
It would also be great to be able to text or email this information.
Kristl Chavez
supported this idea
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A Reading History tab would solve both formatting and customer services issues. Our customers can be very Reading History-focused and when they can't readily find it, it ends in lots of frustration and sometimes, as Danielle mentioned previously, actions that actually erase the Reading History. Reading History as its own, dedicated tab is an expected, customer-forward choice that would be in line with other reading platforms.