Settings and activity
17 results found
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82 votes
Mary Kirsch
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17 votesMary Kirsch
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13 votesMary Kirsch
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14 votesMary Kirsch
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12 votesMary Kirsch
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25 votesMary Kirsch
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22 votesMary Kirsch
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24 votesMary Kirsch
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23 votesMary Kirsch
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41 votesMary Kirsch
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23 votesMary Kirsch
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29 votesMary Kirsch
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39 votesMary Kirsch
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42 votesMary Kirsch
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90 votes
An error occurred while saving the comment Mary Kirsch
commented
That thing drives me insane! I had a patron call yesterday because he couldn't understand why the screen was greyed out and he couldn't type anything. We're supposed to make things easier (dare I say, intuitive?) for our patrons.
It's not just the kiosks, it's every computer.
Mary Kirsch
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12 votesUNDER REVIEW ·
AdminAngela Nolet
(Senior Product Manager, Innovative Interfaces, Innovative)
responded
Mary Kirsch
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The "estimated wait time" means absolutely nothing. The patron could be # 5,450,672 on the wait list and get the book tomorrow because we own 10 copies and one of ours was returned. Why would we even tell patrons where they are on a wait list? The information is completely useless.
I have been fighting this my entire career. It's a hill I'm willing to die on.