Cancel Hold Via IPA
Currently, when a customer calls IPA, they can hear their total number of holds, & the title & position in the queue for each hold. We want them to be able to cancel a hold request if no longer interested in an item.
Customers who manage their account by phone should have access to the same functionality on that platform as those who manage their account online.
3
votes
Shawn P. Farrell
shared this idea
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Erin Shield
commented
How many systems use this? Is it through LX starter? I don't know how it works but it sounds like there's a lot of potential. I'd love to chat with someone who uses it. eshield@nols.org