243 results found

1. Remove patrons from hold queue when they check out non-holdable copy

   Problem: Many patrons have holds on titles in Quick Pick or Lucky Day collections. When they "get lucky" and check out one of these non-holdable copies their original hold remains in the queue and the patron often neglects to cancel their hold.

   Impact: Fulfilling these unnecessary holds wastes time for staff and patrons and delays trigging other patrons' holds as the item sits on the holdshelf until the expiration date. Collection budgets are also negatively impacted as these unnecessary holds can skew the item-to-holds ratio for high-demand items that selectors use to determine how many additional copies to purchase.

   Solution: When the non-holdable item is checked out the system searches hold queue for a hold placed by the same patron and automatically removes their hold. A message confirming the removal could pop up in the SDA and on the self-checks before completing the transaction, giving the patron the option to keep their hold in place if they would like to. Alternatively a message could pop up after the transaction letting the patron know their hold has been cancelled.

   Value: 1. Save the patron the extra step of remembering to cancel the hold for the item they checked out; 2. Save staff time triggering holds that will never be picked up; 3. Expedite the hold queue on holdable copies; 4. Improve accuracy of fulfillment rates by excluding holds that patron's don't complete; 5. Improve collection development by excluding unnecessary holds in high-demand holds reports

   Problem: Many patrons have holds on titles in Quick Pick or Lucky Day collections. When they "get lucky" and check out one of these non-holdable copies their original hold remains in the queue and the patron often neglects to cancel their hold.

   Impact: Fulfilling these unnecessary holds wastes time for staff and patrons and delays trigging other patrons' holds as the item sits on the holdshelf until the expiration date. Collection budgets are also negatively impacted as these unnecessary holds can skew the item-to-holds ratio for high-demand items that selectors use to determine how many additional copies to purchase.

   Solution:… more

   45 votes

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   7 comments  ·  Circulation, Access Services & Fulfillment  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  AdminMike Dicus (Product Manager, Innovative) responded

   The product manager will review this idea for possible inclusion in a future release.

2. Allow use of spine label print templates in Create Lists

   Spine Label Queues are only available in the current session and do not save. We are able to print spine labels (sheet or continuous) from Create Lists, but cannot apply print templates with this function. Can we either have the option to apply print templates when wanting to print batches of labels via Create Lists and/or have the option to hold on to our spine label queues for more than just the current session?

   20 votes

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   7 comments  ·  Cataloging & Metadata Management  ·  Delete…  ·  Admin →
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   UNDER REVIEW  ·  AdminMike Dicus (Product Manager, Innovative) responded

3. Alerts for when indexing stops

   Currently there are no alerts when indexing stops working. We would like to see some put in place.

   We recently had our keyword indexing stop working. It wasn't completely obvious to us for few months that there was a problem with indexing as it didn't seem to be every record.

   Idea Value
   Having an alert to III would save time troubleshooting if it's a metadata problem and raising tickets for something that could have an alert on it.

   37 votes

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   UNDER REVIEW  ·  3 comments  ·  System Administration & APIs  ·  Delete…  ·  Admin →
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