42 results found
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Improved Reporting Functionality
Many libraries rely on call data to monitor system performance & troubleshoot as needed.
This would be made far easier available reports could be automatically e-mailed to staff. For example, our current solution allows for report e-mails on the successful import of call data & the completion of calls for the day, along with detailed/summary daily & monthly reports, all of which we find quite useful for both system monitoring & statistics. Each of these reports can be sent to multiple e-mail addresses for review/action as needed.
11 votes -
Sierra - Make Second (Different) Overdue Message Available
For years, libraries I've worked with have wanted a telephone notification solution that allows us to create second overdue call that can include different, more escalatory messaging from the first. It would be great if Innovative Phone Alerts (IPA) would allow this for Sierra customers.
For example, a first overdue call might be a gentle reminder. A second might mention the potential for contact by a collection agency. Many libraries have been moving away from fines to encourage materials recovery & the potential for nuance between a first overdue call & subsequent calls would be greatly appreciated.
11 votesWe are reviewing this idea for possible inclusion in a future release.
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