Test Call Generator
When a customer claims to not be receiving calls for hold or overdue notices, one of the first steps in troubleshooting using our previous telephone notification system was to generate & queue a test call. We'd choose the call type (hold or overdue), enter the customer's number, & the system would generate & send out a call.
We'd often be able to do this in real-time, when a customer is at a branch & staff can be there to confirm whether they got the call.
We'd very much like to see this functionality added to IPA's dashboard.
Shawn P. Farrell
shared this idea
This idea will be reviewed by the product management team for consideration in an upcoming release.
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Jennifer Sullivan
commented
Something that is available in i-Tiva.
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Christy Sayre
commented
As an administrator, this would be a huge time-saver. It's very difficult to line up a real-time test of a service like this.