Settings and activity
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106 votes
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Christy Sayre
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16 votesChristy Sayre
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13 votesChristy Sayre
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10 votesChristy Sayre
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7 votesChristy Sayre
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An error occurred while saving the comment Christy Sayre
commented
When a hold request is placed, Polaris performs an eligibility evaluation only once—at the moment when the request is first placed. Polaris does not re-evaluate eligibility later. So if Polaris is configured to use hold trapping preferences that prefers "my patron" but some temporary circumstance prevents the assigned library's item from filling a hold for the library's patron, the hold must now be filled by a different library. This can be mitigated if staff notice the problem and delete and replace the hold, but this is a lot of extra overhead and in all likelihood the problem will go unnoticed. The result is that the trapping preference is not honored, and the patron may need to wait weeks for their hold to be filled even though their library owns a copy.
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4 votes
An error occurred while saving the comment Christy Sayre
commented
This could be similar to the functionality in Overdrive/Libby that might say You are 26th in line. 40 copies in use. 427 people waiting in total, 24 people waiting per copy.
Perhaps "You have been added to the queue for this title. There are 427 patrons waiting and 40 copies in the consortium. For more info, contact your home library. " At least with these details, patrons are less likely to be discouraged, give up and just go and buy the book.Christy Sayre
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2 votesChristy Sayre
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7 votes
An error occurred while saving the comment Christy Sayre
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The arrangement of the info is definitely confusing. Staff really are looking for either the last borrower, or info about the current loan, so that mock-up (lastCircB) nicely arranges this info in a way that's more clear.
Christy Sayre
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54 votes
An error occurred while saving the comment Christy Sayre
commented
This is something we really need -- the only patrons that are renewed for 3 years are resident patrons. Our libraries register other types of patrons on a daily basis and usually they neglect to change the expiry on those.
Christy Sayre
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10 votes
An error occurred while saving the comment Christy Sayre
commented
Even with "Credit for Overpayment" set to No and staff permissions removed for "Create a Patron Account Credit", the system doesn't prevent them from creating a credit when a lost and paid item is recovered.
Christy Sayre
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35 votesChristy Sayre
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54 votesChristy Sayre
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41 votes
An error occurred while saving the comment Christy Sayre
commented
This would be a huge timesaver. We already use Leap, but it would save time and be less confusing if we could see remote records side by side with our existing ones within Leap. Switching between tabs in the browser or scanning across different browser windows introduces a drag on continuity of the workflow and slows down decisionmaking.
Christy Sayre
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93 votesChristy Sayre
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155 votesChristy Sayre
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5 votesChristy Sayre
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44 votesChristy Sayre
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12 votesChristy Sayre
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16 votesChristy Sayre
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39 votes
An error occurred while saving the comment Christy Sayre
commented
Getting undelivered txt reports and it's hard to determine where it's coming from--hopefully that will slow down quite a bit when this is enabled and we'll stop being concerned/following up one at a time with patrons.
Christy Sayre
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It doesn't make sense that staff can do this in Leap but patrons cannot do it for themselves in Vega Discover. This should be a self-service feature that patrons can do on their own and would enhance their sense that their reading history is secure and private.