Update the verbiage used for the inbound telephone service to the correct tense for item due dates. Currently, patrons hear "Your item was due December 1st" or "Your item was due December 15th." Can we change the tense for items that are not past due to be "is"?

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Jennifer shared this idea · Mar 9, 2026 · Report… · Admin →

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Shawn P. Farrell commented · March 16, 2026 8:50 AM · Report

I'm wondering if this might be a localized error for you? I just called in to our instance (as a Sierra library) & heard "is" before any items not yet due.

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